Growth and Customer Success Lead

Growth and Customer Success Lead (Founding Role)

Agiletech· [Remote, US only] · Hourly -commission

Getting subscriptions and Revenue, That is this job.

We developed an AI agent for small business's website. It answers customer questions only from that business's own content, cites every reply, and says "I don't know" instead of guessing. The same chat takes online orders from the business's own menu or catalog, runs a kitchen display for restaurants, books appointments and captures leads. Our customers are restaurants, clinics, salons, trades, online stores and support teams: owners who answer the same questions all day and don't have a developer.

We are early. The product is broad and live, and the next step is getting it into the hands of the businesses it was built for.

This is a very fast paced Work, apply only if you are up for it.

What You'll Do

• Marketing and visibility
• Run our launch and directory listings: Product Hunt, G2, Capterra and the AI and industry directories.
• Write and publish two articles a month for owners, from a keyword plan we already have.
• Build our presence where buyers are, such as restaurant, clinic and e-commerce communities, LinkedIn, Reddit and local business groups, by being useful first.
• Test small paid search campaigns per industry, and stop what doesn't produce trials.
• Bringing in subscribers
• Reach out to restaurants, clinics, salons and stores, show them what their own website can't answer, and run short demos.
• Personally set up the first customers: upload their menu, get the chat on their site, and print their QR code.
• Turn early customers into case studies, reviews and referrals.
• Growing revenue
• Own trial-to-paid conversion. Find where trials stall and fix it with onboarding emails, in-app guidance and timely follow-up.
• Move customers to annual billing, and to higher plans when they outgrow theirs.
• Run launch offers and promotions with our built-in promotional pricing.
• Bring pricing feedback from real conversations to the founder.
• Supporting customers and the product
• Answer support questions by email and chat, with a goal of same-day replies.
• Help owners with setup: menus, ordering, the kitchen display, bookings and the chat widget.
• Keep the FAQ, guides and help articles accurate as the product changes.
• Bring every bug, confusion and feature request back to the product, with the customer's own words attached.

Preferred Qualifications

• Experience with restaurants, hospitality, clinics or e-commerce, or with POS, ordering or booking software.
• SEO and content experience, or a track record with Product Hunt or directory launches.
• Familiarity with Stripe, HubSpot or a similar CRM, and analytics tools.
• Spanish or another second language. Many of our owners and their customers speak more than one.