Groups & Events Sales Representative

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Groups & Events Sales Representative you’re not just driving revenue by securing GCE bookings – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

• Handle group and event enquiries: Respond to incoming group and event enquiries in a timely and professional manner, supporting the conversion of leads into confirmed bookings.
• Support upselling opportunities: Identify and communicate opportunities to upsell hotel services and event offerings to maximize revenue.
• Maintain the events calendar: Assist in managing and updating the events calendar, ensuring accurate scheduling and effective use of event spaces.
• Maintain client relationships: Communicate with customers to understand their requirements, provide relevant information, and support customer satisfaction and repeat business.
• Conduct hotel site visits: Arrange and support hotel show rounds, presenting event spaces and services in line with client expectations.
• Coordinate event administration: Ensure accurate documentation, follow-up, and handover of confirmed events to the relevant operational departments.
• Support promotional activities: Assist in hotel sales and promotional activities to increase visibility and generate Group, Conference & Events (GCE) business.
• University degree in Hospitality Management, Tourism, Business Administration, or a related field.
• Previous experience in hotel sales, events, or customer service is an advantage.
• Good command of written and spoken English.
• Good communication, organizational, and interpersonal skills.
• Knowledge of Microsoft Office applications.
• Customer-focused mindset and ability to work effectively in a team.