Group Operations Manager

Group Operations Manager

About dcco. We are a collective of soulful, spirited restaurants built by hospitality people, through and through.

We are a small but mighty group driven by a desire to create moments, experiences and products that bring people together in beautifully designed spaces.

Our restaurants are SMOKESTAK, manteca, OMA, AGORA and KİD. Between them we employ 350 people and serve over 11,000 guests a week.

The role. This is a new, senior position reporting to the ops director and working closely with David, the founder. You will be the operational lead for our restaurants day to day: the person our management teams in the kitchen and front of house turn to, and the person accountable for how each restaurant performs.

It is not a head office job. You will spend most of your week in the restaurants, with the teams, turning strategy into action and improvements.

Responsibilities.

• Owning site-level performance: whilst sales, labour, margins, and compliance are important, guest feedback will always be our north star, so leading teams to deliver excellence in guest experience is paramount.
• Running the operating rhythm: weekly seniors meetings, restaurant management meetings, action plans and follow-through.
• Developing our senior teams, including recruitment, succession and performance management.
• Owning compliance in food safety, health and safety, licensing and HR.
• Leading operational projects, from new systems to new openings.
• Giving the senior leadership team a clear, honest picture of what is working and what is not, and coming up with ideas to fix any issues.

Requirements.

• Multi-venue operations experience in quality-led restaurants with a vibe.
• Full P&L literacy.
• Credibility with both chefs and front of house.
• A track record of developing senior managers who stayed and progressed.
• Capability with tech - from POS, Tenzo, HR software, inventory management, reservation software etc

We offer.

• 50% staff discount on food and beverage at all sites.
• Cost price wine through our suppliers.
• Trips to meet suppliers and producers, at home and abroad.
• Qualifications and training dedicated to your development.
• Cycle-to-work scheme.
• days holiday per year.
• Pension | The People’s Pension.

Work location: in person, across our London restaurants.

Pay: From £90,000.00 per year

Work Location: In person