Group Coordinator Lead - Trainer

DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world’s most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.

The core responsibilities of this role include:

- Conduct new-hire, cross-training, refresher, remedial, and process-specific operational training. - Ensure associates are appropriately trained and qualified before independently performing assigned tasks. - Enter, update, and maintain accurate training and qualification records in applicable systems and tracking tools. - Maintain training matrices, attendance records, assessments, qualification documentation, and supporting training evidence. - Ensure all training records comply with Good Documentation Practices (GDP), data integrity principles, and recordkeeping requirements. - Monitor training completion and proactively follow up on overdue, incomplete, expired, or missing training requirements. - Review training documentation for accuracy, completeness, traceability, and timely completion, and resolve identified documentation gaps. - Reinforce quality expectations, procedural compliance, GDP, and proper documentation practices during training and coaching. - Coordinate training associated with new hires, transfers, process changes, procedure revisions, corrective actions, and identified training gaps. - Ensure only current, approved procedures, work instructions, job aids, and training materials are used. - Identify competency or training gaps and coordinate appropriate coaching, retraining, or reassessment. - Partner with Operations, Quality, Safety, Human Resources, and other applicable functions to support training and qualification needs. - Maintain organized, complete, and readily retrievable training records to support audit readiness and quality compliance. - Prepare and maintain training metrics and reports related to completion, qualification status, overdue training, and identified deficiencies. - Serve as a primary point of contact for operational training, qualification status, training documentation, and related follow-up. - Perform additional training, operational support, and quality-related duties as assigned.

Position: Group Coordinator Lead - Trainer

Shift: Days

Hours: 8AM - 4PM

Days: Monday - Friday

Pay: $21.75

Required Qualification:

- Minimum 1 year of experience in warehouse, distribution, manufacturing, logistics, or a similar operational environment . - Experience training, coaching, onboarding, or providing process instruction to employees. - Strong verbal and written communication skills with the ability to clearly explain procedures and expectations. - Strong attention to detail with demonstrated ability to maintain accurate and complete documentation and records . - Ability to follow established SOPs, work instructions, policies, and quality requirements. - Strong organizational and time-management skills with the ability to manage multiple training assignments, deadlines, and follow-up activities. - Basic proficiency with Microsoft Excel, Word, Outlook, and Teams , including maintaining trackers, reports, and training documentation. - Ability to identify training or competency gaps and provide appropriate coaching, retraining, or escalation. - Ability to work collaboratively with Operations, Quality, Safety, and Human Resources . - Ability to maintain confidential information and training records appropriately. - Ability to work independently, demonstrate good judgment, and proactively follow up on overdue or incomplete training requirements. - Ability to work a flexible schedule when needed to support training across applicable shifts.

Preferred Qualification:

- - 2+ years of experience in warehouse, distribution, manufacturing, pharmaceutical, medical device, life sciences, or another regulated environment. - Previous experience in a dedicated Trainer, Training Coordinator, Learning & Development, Quality, or Operations Support role. - Experience working in a Good Distribution Practice (GDP) , Good Manufacturing Practice (GMP), or similarly regulated environment. - Working knowledge of Good Documentation Practices, data integrity, document control, and record-retention requirements . - Experience maintaining training matrices, qualification records, assessments, attendance records, and training completion reports . - Experience supporting audit readiness , including retrieving training documentation and correcting documentation gaps. - Experience with a Learning Management System (LMS) or electronic training/qualification system. - Intermediate Microsoft Excel skills, including filters, sorting, conditional formatting, formulas, PivotTables, and tracking dashboards . - Experience developing or revising training materials, job aids, work instructions, assessments, or qualification documents . - Experience coordinating training resulting from process changes, SOP revisions, corrective actions, audit findings, or identified performance gaps . - Experience conducting train-the-trainer, refresher, remedial, cross-training, or competency assessments . - Knowledge of warehouse processes such as receiving, picking, packing, shipping, inventory control, transportation, or material handling . - Previous experience supporting pharmaceutical, healthcare, or life sciences logistics is strongly preferred.

Be part of the world’s largest logistics company! DHL Supply Chain has been certified as a Great Place to Work® in the US and Canada! Our excellent benefits packages include:

• Affordable medical, dental, and vision coverage available beginning on your 30th day
• PTO program for all associates, including paid holidays and vacation
• 401(k) with generous company match
• Tuition reimbursement program
• Excellent training and career advancement opportunities

Grow your skills. Shape your world.

Role Purpose :

Leads Training and evaluation of associates on MHE and classroom instructions.

Key Accountabilities :

- Support and lead the trainers at the site. - Create effective training presentations and be able to present them to associates. - Create training programs for individual functionality defaulting under a Warehouse Management System (WMS). - Create conceptual Standard Operating Procedures for high level overviews at the customer level. - Prepare detailed work instructions for individual functionality defaulting under a WMS. - Effective initial training and cross training of associates and outside workers. - Support operations as needed by leadership.

Required Education and Experience :

- 1+ year training experience in warehouse setting - High School Diploma or Equivalent, preferred

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Brand: DHL

Address: 700 Palmetto Logistics Parkway Palmetto, GA - 30268

Property Description: 1816 - Palmetto GA SERC

Property Number: 1816