Golf Club Manager
# Golf Club Manager **Mold Golf Club** · Mold CH7 5EH · `On-site` 🕒 **Статус:** *Опубликовано: 11 дней назад* · *Источник: Indeed* --- ### About the Role Role Overview The Club Manager is the senior operational manager of Mold Golf Club and is responsible for the effective day-to-day leadership and administration of the Club. Working closely with the Management Committee, the post holder will translate the Club’s business priorities and agreed strategic priorities into clear operational plans, measurable outcomes and consistently high standards of service. This is a visible, hands-on leadership role. The Club Manager will balance the traditions and member-led character of the Club with commercial awareness, sound governance and a proactive approach to improvement. The post holder will bring together the course, clubhouse, golf operations, hospitality and administration functions to provide an excellent experience for members, guests, visitors and societies while supporting the Club’s long-term financial sustainability. Role Purpose · Lead the overall management and performance of Mold Golf Club in accordance with the strategy, policies, budgets and delegated authorities approved by the Management Committee. · Deliver an exceptional, welcoming and inclusive experience for members, visitors and guests. · Provide professional advice, timely reports and practical recommendations to support effective Committee decision-making. · Lead, support and develop employees and coordinate contractors and service partners to achieve clear standards and shared priorities. · Drive sustainable growth across membership, visitor and society golf, hospitality, events, sponsorship and other appropriate income streams. · Maintain strong financial controls, legal compliance, effective risk management and reliable administrative systems. · Act as a visible ambassador for Mold Golf Club and build constructive relationships across the local community and wider golf industry. Key Responsibilities 1. Strategic Leadership and Governance · Implement the strategic direction established by the Management Committee and contribute to the development of the Club’s future Business Plans. · Convert agreed priorities into annual operating plans, budgets, responsibilities, milestones and performance measures. · Attend and support Management Committee and relevant sub-committee meetings, providing concise reports, management information, business cases and recommendations. · Action agreed decisions promptly and maintain effective two-way communication between the Committee, employees, contractors and members. · Maintain current policies, procedures, delegated authorities, contracts and statutory records. · Coordinate the Annual General Meeting and other formal meetings as required, including agendas, papers, minutes and follow-up actions. · Maintain the Club’s operational risk register, emergency arrangements and business continuity plans. 2. Financial and Commercial Management · Work with the Financial Controller, Finance Chair, Finance Committee and external accountant to prepare annual budgets, forecasts and longer-term financial plans. · Monitor income, expenditure, cash flow and performance against budget and agreed key performance indicators, investigating material variances and taking corrective action. · Ensure accurate and timely invoicing, banking, credit control, payroll information, stock control and period-end reporting. · Ensure VAT, PAYE, National Insurance, Companies House and other relevant submissions and payments are completed by the required deadlines. · Maintain proportionate purchasing, authorisation and financial control procedures and secure best value for revenue and capital expenditure. · Reconcile and optimise the Club’s principal income streams, including subscriptions, green fees, societies, bar and hospitality, functions, events, sponsorship and other commercial opportunities. · Review pricing, utilisation and profitability while protecting member access, value and satisfaction. · Project-manage approved capital and operational improvement projects within agreed scope, budget and timescale. 3. People Leadership and Management · Lead employees and departmental leads with clear objectives, regular communication and consistent performance management. · Oversee recruitment, induction, training, appraisal, development, attendance and employee relations in line with Club policies and employment law. · Ensure staffing structures, rotas and resources are appropriate for operational demand and provide effective cover across the full working week. · Chair regular staff meetings covering service, finance, staffing, health and safety, events and strategic priorities. · Build a collaborative, accountable and inclusive culture focused on professionalism, teamwork and excellent service. · Promote staff wellbeing, engagement, succession planning and continuing professional development. · Keep the Staff Handbook and employment policies accurate and up to date. 4. Member Experience and Communications · Maintain a visible and approachable presence throughout the Club and champion a welcoming, respectful and member-focused culture. · Oversee membership administration, including enquiries, applications, induction, renewals, category changes, waiting lists and retention activity. · Handle member feedback, suggestions and complaints promptly, fairly and professionally, identifying themes and service improvements. · Maintain effective member communications through newsletters, email updates, the website, social media and other appropriate channels. · Monitor membership trends and satisfaction and provide the Management Committee with clear analysis and recommendations. · Support Club Captains, Committees and volunteers in delivering competitions, ceremonies, social events and other Club activities. · Maintain professional relationship and liaise with Wales Golf on behalf of the Golf Club. 5. Golf, Hospitality and Facilities Operations · In time become the Personal Licence holder in accordance with the Licensing Act 2003 and be responsible for the sale and supply of alcohol in the Club in accordance with the act and local County Council requirements. · Coordinate the annual Club diary to balance member golf, competitions, matches, visitor and society bookings, functions and maintenance requirements. · Work closely with the Head Greenkeeper, Club Professional, Bar Supervisor, franchise caterer and relevant Committees to deliver an integrated and consistently high-quality operation. · Ensure the course and Club facilities are appropriately prepared for competitions, matches, societies, functions and major events. · Optimise tee-sheet use and visitor and society income while protecting member access and course capacity. · Set, monitor and improve service standards across the clubhouse, golf operations, hospitality, cleaning, security, maintenance and administration. · Manage supplier and contractor relationships, service agreements and performance reviews. · Maintain effective security, key-holder, incident, maintenance and emergency arrangements. 6. Marketing and Business Development · Lead delivery of the Club’s marketing and communications plan in partnership with the Marketing Committee. · Develop initiatives to attract and retain members and increase appropriate visitor, society, event and sponsorship income. · Ensure the Club’s website, social media and promotional materials accurately reflect its standards, character and offer. · Use membership, booking, customer and campaign data to evaluate performance and improve return on investment. · Build productive relationships with Wales Golf, regional golf bodies, neighbouring clubs, local businesses, tourism partners and community organisations. · Promote Mold Golf Club as a leading golf destination and a valued part of the Mold, North Wales and Wales visitor economy. 7. Compliance, Risk, Technology and Sustainability · Ensure compliance with relevant requirements, including health and safety, fire safety, licensing, food hygiene, employment law, data protection, safeguarding, equality and accessibility. · Act as, or coordinate with, the Club’s designated responsible persons for licensing, data protection and other statutory duties as determined by the Management Committee. · Maintain appropriate insurance cover, statutory records, inspections, training, accident reporting and risk assessments. · Ensure effective use of club management, finance, booking, membership, customer relationship and reporting systems. · Maintain appropriate cyber-security awareness, access controls, data quality and information governance standards. · Identify practical technology improvements that increase efficiency, strengthen controls or improve the member and visitor experience. · Promote environmentally responsible use of energy, water, materials and other Club resources. Key Performance Measures Help establish structured reporting frameworks and dashboards for the Management Committee translating complex operational data into actionable insights across golf operations, food & beverage, membership, member satisfaction, engagement and retention. Person SpecificationEssential Experience and Knowledge · Proven management experience in a golf club, private members’ club, hospitality, health & fitness, leisure, sport or comparable service-led organisation. · Experience of leading multidisciplinary teams and managing recruitment, performance, development and employee relations. · Strong financial and commercial capability, including budgeting, management reporting, cost control and income development. · Experience of working with a Board, committee or similar governance structure and of translating strategic decisions into delivery. · Practical knowledge of health and safety, employment responsibilities, data protection and operational compliance. · Strong organisational, project-management and problem-solving skills. · High level of IT and digital competence, with confidence using business, finance, membership, booking and communication systems. Desirable Experience and Qualifications · Management experience within a private members’ golf club. · A relevant management, business, hospitality or club-management qualification. · Membership of the Golf Club Managers’ Association, Club Management Association of Europe or an equivalent professional body. · Experience of golf club management and booking systems such as ClubV1, BRS or comparable platforms. · Experience in marketing, membership development, visitor golf, events, sponsorship or hospitality. · Experience supporting formal company administration or acting as Company Secretary. · A sound understanding of golf operations, competitions and the member club environment. Skills and Personal Attributes · Visible, approachable and confident leadership. · Excellent written and verbal communication and strong relationship-building skills. · Commercial awareness, sound judgement and a disciplined approach to delivery. · Integrity, discretion, diplomacy and professionalism. · A member-focused service ethos and commitment to inclusion. · Resilience, adaptability, curiosity and commitment to continuous improvement. · Ability and willingness to work flexibly, including evenings, weekends and public holidays when required. Employment Terms · Contract: Permanent, full-time. · Working pattern: The role requires flexibility across the Club’s operating week, including some evenings, weekends and public holidays. · Salary and benefits: Competitive and commensurate with experience; details to be confirmed by Mold Golf Club. · Probation, notice and other terms: As set out in the successful candidate’s contract of employment. - This job description describes the principal responsibilities of the role but is not exhaustive. It may be reviewed and updated to reflect the Club’s development and operational needs, following appropriate consultation. The post holder may be required to undertake other duties consistent with the scope and seniority of the role. Pay: £36,000.00-£40,000.00 per year Benefits: - Bereavement leave - Company pension - Free parking - On-site parking Work Location: In person
Наблюдалась 2026-10-19, впервые 2026-10-08, источник — Indeed.