GoHighLevel (GHL) Technical Support Specialist [CRM Sales Support VA] – Ongoing Part-Time

Better Built Ohio needs a technically skilled GoHighLevel (GHL) Technical Support VA.

You will provide ongoing support, maintenance, troubleshooting, and assistance with our CRM system. This is a long-term, ongoing position for someone comfortable working independently, resolving technical issues and making system updates in GoHighLevel, as well as related AI tools with custom automation platforms.

Key Responsibilities are providing daily and ongoing technical support for our GoHighLevel CRM; may not be every day but availability between 9:30am - 4:30pm ET Mon-Fri as needed is mandatory.

INCLUDING:

• Troubleshoot and resolve workflow errors, automation issues, and integration problems throughout

the business day as management requests when issues in the system arise.

• Make routine CRM updates, edits, and configuration changes.
• Maintain workflow, automations, integrations of lead routing, pipelines, and CRM forms.
• Assist with integrations involving Claude, Grok, OpenClaw, Hermes, other AI platforms
• Troubleshoot API connections, webhooks, and third-party integrations.
• Assist with custom CRM server configurations and related technical issues.
• Identify opportunities to improve system reliability, efficiency, and automation.

Required Qualifications

• Hands-on experience with GoHighLevel (GHL).
• Experience troubleshooting CRM systems and marketing/sales automations.
• Familiarity with AI tools and large language models (LLMs).
• Understanding of API integrations, webhooks, and automation workflows.
• Strong problem-solving and independent troubleshooting abilities.
• Reliable communication and responsiveness.
• Ability to manage ongoing tasks and provide updates on completed work.

Preferred Technical Experience:

• OpenClaw and Hermes AI agent frameworks.
• Claude / Anthropic AI + Grok / xAI and API integrations.
• n8n, Make, Zapier, Python, or JavaScript/Node.js.
• Custom CRM integrations and backend systems.
• VPS, Docker, server maintenance,BMC Remedy, ServiceNow, Jira, MCP, SCCM, GPO, VPN, firewall, DNS, TCP/IP, and Meraki.

Experience with every technology listed is not needed, but strong GHL experience and the ability to troubleshoot new AI systems are mandatory.

• Pay: $14–$17 USD per hour, depending on experience.
• Position: Ongoing, part-time contract.
• Remote Position
• Flexible with consistent availability during agreed working hours of 9:30am-4:30pm ET + weekly attendance to our 9:30am ET Monday sales team meeting (4-5 people for 15min - brief and laidback with goal of team alignment).

How to Apply:

Send us your below answers in message here on upwork:

1. Describe your experience working with GoHighLevel and what you have maintained in GHL.
2. What experience do you have with APIs, webhooks, and custom CRM integrations in regard to AI automation, AI agents, Claude, or Grok, OpenClaw, Hermes, and/or similar AI frameworks?
3. Are you available for ongoing daily support and maintenance? How many hours per day?
4. Please provide examples of previous projects, business solutions, or a relevant position you've been in previously that relates to this role.

Pay: $14.79 - $17.27 per hour

Expected hours: 20.0 – 40.0 per week

Benefits:

• Employee discount
• Flexible schedule
• Parental leave

Work Location: Remote