Global Guest Experience Manager
# Global Guest Experience Manager **Aqua Expeditions** · Spain · `Remote` · `Contractor` 💼 **Уровень роли:** `Manager` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Himalayas (JSON API)* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[Guest-Experience-Manager]` `[Guest-Relations-Manager]` `[Customer-Experience-Manager]` `[Hotel-Manager]` `[Operations-Manager]` `[Guest-Services-Manager]` `[Guest-Experience-Management]` --- ### About the Role We’re hiring: Global Guest Experience Managerbased in Spain. At Aqua Expeditions , we are passionate about providing exceptional levels of service to our guests. We take pride in pampering our guests and ensuring that their time with us creates a trip of a lifetime. The Aqua experience is carefully curated by a team of talented individuals — from onboard crew to reservations staff — who work behind the scenes to guarantee smooth sailing. We are always on the lookout for new team players who share our passion and expertise, to ensure a world-class travel experience. If this sounds like you, apply now and be part of our extraordinary voyage! OUR VISION: To create and deliver unique and authentic once-in-a-lifetime experiences so that our guests can have enriching memories to cherish for a lifetime. OUR MISSION: Aqua Expeditions offers customized luxury travel experiences aboard vessels of elegant, contemporary design, centered around immersive culture and wildlife excursions unique to each location, award-winning cuisine by renowned chefs, personalized guest service, and a commitment to community, sustainability and preservation. 4 CORE VALUES: A: We value AUTHENTICITY, believing in the unique talents of each individual and the importance of integrity. Q: We aim for QUALITY, emphasizing a service-oriented approach and shared knowledge. U: We believe in UNITY, and prioritize effective teamwork. A: We hold deep ADMIRATION and respect for our environment, collaborating closely with local communities to foster responsible practices that protect and conserve nature. Sounds great – what’s the role in a nutshell? - The Global Guest Experience Manager leads the team of Guest Relations Coordinators (GRCs), serving as a strategic and operational cornerstone in delivering a personalized, seamless guest experience from pre-departure to post-expedition. This role is key to enhancing satisfaction and loyalty through digital innovation, operational precision, and a deep commitment to service excellence in the luxury expedition cruise sector. - The ideal candidate is a multilingual hospitality professional with a strong background in luxury tourism operations and reservations, possessing a keen eye for process optimization, guest satisfaction and digital transformation. Must have full professional fluency in English and Spanish. Your passion is: Leadership & Team Management - Supervise, support, and develop the Guest Relations Coordinator team, ensuring consistency and excellence in guest interaction. - Establish performance metrics and provide coaching and training focused on high-end guest service and operational efficiency. - Lead by example in delivering exceptional service and maintaining professional communication. Fluency in English and Spanish is required; French is desirable. Digital Process Innovation - Champion automation and digital solutions to streamline workflows and improve guest satisfaction and team efficiency. Guest Experience Strategy - Design and implement guest engagement strategies pre- and post-cruise to boost brand loyalty and satisfaction. - Handle escalated guest feedback or complaints with empathy and efficiency, ensuring all issues are logged and addressed in the CRM. Cross-Departmental Collaboration - Liaise regularly with Operations, Sales, and Reservations to ensure a seamless transition and communication of guest needs. - Coordinate special guest requests or customizations, ensuring feasibility, follow-up, and premium delivery. What are we looking for? - Bachelor’s Degree in Tourism, Hospitality Management, or related field. Master’s Degree is preferred. - Minimum 5 years in guest relations, luxury tourism operations, or upscale hospitality, including team leadership experience. - Ability to work remotely, while maintaining excellent communication and alignment with global teams across different time zones. - Must have full professional fluency in English and Spanish, proficiency in French is appreciated. - This role is offered under an Independent Contractor Agreement. Apply Now and Let's Shape the Future Together! Originally posted on Himalayas
- Guest-Experience-Manager
- Guest-Relations-Manager
- Customer-Experience-Manager
- Hotel-Manager
- Operations-Manager
- Guest-Services-Manager
- Guest-Experience-Management
Наблюдалась 2026-10-15, впервые 2026-10-15, источник — Himalayas (JSON API).