Global Effectiveness Supervisor

Primary Areas of Accountability

The position is accountable for leading and coordinating work across three areas:

1. Global Effectiveness Operations and Solutions

· Reporting and analytics

· LMS administration and learner data management

· SharePoint and knowledge management

· Program and business-tool administration

· Power Platform solutions and workflow automation

· Dashboards, documentation, and process improvement

1. Learning Content and Multimedia Solutions

· Instructional and onboarding content

· Multimedia production

· Scripts, storyboards, and visual communication

· Accessibility, branding, and editorial quality

· Stakeholder review and revision cycles

· Final production, release, and archival documentation

1. Sales Enablement and Digital Experience Solutions

· Highspot Sales Plays, SmartPages, and Industry Pages

· SharePoint sites and landing pages

· Digital-content management and publishing

· User-experience and content organization

· Creative sales-enablement assets

· Usage analytics and engagement reporting

Key Responsibilities

· Lead, coach, and develop Global Effectiveness team members.

· Set objectives, conduct performance discussions, manage employee requirements, and support career development.

· Manage work intake, prioritization, assignment, capacity, timelines, dependencies, and risks.

· Ensure timely and accurate delivery of:

o Global Effectiveness operations, reporting, LMS administration, SharePoint, and automation

o Learning content, multimedia, accessibility, and quality assurance

o Highspot, Sales Plays, digital experiences, analytics, and creative assets

· Partner directly with global business process owners to clarify requirements, manage reviews, and communicate progress.

· Maintain quality, brand, accessibility, documentation, and publishing standards.

· Drive process improvement, automation, standardization, and business continuity.

· Escalate material scope, capacity, compliance, or delivery risks to the Operations Manager.

· Continue to independently deliver assigned projects or recurring responsibilities within the supervisor’s functional expertise.

· Perform other supervisory and operational duties assigned by the Operations Manager.

Decision-Making Authority

Can independently manage and decide:

· Assign and prioritize workloads based on business requirements, stakeholder priorities, team capacity, and delivery commitments.

· Determine delivery methods, internal workflows, quality-control practices, and process improvements.

· Manage team coverage, work schedules, and routine timeline adjustments.

· Conduct and document coaching, development discussions, and performance checkpoints.

· Develop and maintain staffing, capacity, coverage, and continuity plans.

· Manage the operational execution of assigned projects, including resources, capacity, timelines, dependencies, and delivery risks, while coordinating material scope or priority changes with stakeholders and leadership.

· Coordinate business-content and policy updates with designated process owners and manage the team’s implementation of approved changes.

· Manage approved funds, monitor expenditures, and recommend budget adjustments when needed.

· Identify and document performance concerns and manage the appropriate corrective-action process in partnership with the Operations Manager and HR.

· Assess team and organizational needs and recommend appropriate staffing, job-profile, compensation, or structural changes.

· Prepare supporting documentation and business justifications for leadership, HR, or C&B review.

· Implement approved operational, staffing, compensation, job-profile, policy, and organizational changes.

Success Measures

· Achievement of team and individual objectives

· Accurate and timely completion of deliverables

· Positive stakeholder feedback

· Effective workload, capacity, and continuity management

· Timely completion of coaching, performance, and employee documentation

· Compliance with quality, accessibility, and governance standards

· Measurable process, automation, and operational improvements

· Successful implementation of approved staffing and organizational actions

· Achievement of the supervisor’s individual KPOs assigned by Operations Management

· Timely and effective delivery of additional responsibilities assigned by the broader management team

Qualifications:

• Bachelor’s degree holder
• Relevant experience in Global Effectiveness, sales enablement, learning content, multimedia, business operations, or a similar function.
• Demonstrated leadership through people management, project leadership, coaching, mentoring, or work coordination.
• Experience managing deliverables, priorities, capacity, timelines, and global stakeholder requirements.
• Strong communication, decision-making, organizational, and performance-management skills.
• Proficiency in Microsoft 365 and relevant business, enablement, learning, design, or automation tools.
• Demonstrated use of AI to improve productivity, quality, decision-making, or stakeholder outcomes, with a strong interest in advancing AI adoption, automation, and Digital Transformation.
• Ability to lead the team while completing assigned individual KPOs.
• A specific degree is not required. Relevant experience and demonstrated capability will be prioritized.
• Must meet applicable internal mobility, performance, attendance, and disciplinary requirements.
• Must be in current role for 1 year
• Must not have received any Disciplinary Action within the past 12 months
• Must not have any Attendance and Punctuality issues in the past 12 months

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