General Manager - Sales Focused

Company Description EPIC Septic & Service is a veteran-owned septic company focused on transforming the traditional septic industry with faster response times, transparent pricing, and modern technology. The company delivers residential and commercial services ranging from emergency pumping to routine maintenance, backed by GPS-tracked dispatch and real-time customer updates. Technicians are fully branded and professional, supporting a bold, high-energy brand that is expanding across Central Texas and planning for future franchising. EPIC Septic & Service is committed to raising service standards, improving customer experiences, and leading a new era in septic solutions. Role Description The General Manager is a full-time, on-site leadership role based in the Austin, Texas Metropolitan Area, responsible for overseeing daily operations, team performance, and service quality for EPIC Septic & Service. This role manages scheduling, dispatch, and workflow to support fast response times, clear communication, and consistent customer satisfaction. The General Manager leads and develops field and office teams, supports hiring and training, and enforces safety, compliance, and brand standards. Daily responsibilities include monitoring key performance metrics, optimizing processes, coordinating with vendors and partners, and resolving escalated customer issues. The role also contributes to strategic planning, local market growth, and preparation for future franchise expansion while maintaining a hands-on presence in the business. Qualifications

• Operations and leadership skills, including experience managing field service or trade-based teams and overseeing day-to-day business activities.
• Customer service and communication skills, with the ability to handle escalations, build long-term client relationships, and represent the brand professionally.
• Scheduling, logistics, and organizational skills, including managing dispatch, coordinating technicians, and optimizing routes and resources.
• Business and financial acumen, such as budgeting, tracking KPIs, supporting pricing strategies, and contributing to revenue growth and profitability.
• Health, safety, and compliance awareness, with experience enforcing safety protocols and local regulatory requirements in service environments.
• Experience in septic, plumbing, HVAC, or related field services is highly beneficial; prior work in a veteran-owned or mission-driven company is a plus.
• Proficiency with technology tools such as CRM systems, dispatch software, and basic office applications.
• Ability to work on-site in the Austin, Texas Metropolitan Area, hold a valid driver’s license, and meet any required background and driving record standards.
• Preferred qualifications include a bachelor’s degree in business, operations management, or a related field, or equivalent experience in management roles.