General Manager, Operations & Business Growth

We are looking for an experienced and commercially driven General Manager to take full responsibility for business operations, financial performance, team management, and growth.

The ideal candidate should be capable of managing the business independently, identifying opportunities, reducing unnecessary expenses, and implementing strategies to increase revenue and profitability.

Key Responsibilities

Business Growth & Development

• Develop and implement strategies to increase sales, profitability, and market presence.
• Identify new business opportunities, partnerships, and revenue streams.
• Improve customer acquisition, retention, and repeat bookings.
• Expand mobile grooming, retail, and online sales channels.

Financial Management

• Monitor budgets, cash flow, operating expenses, and profitability.
• Control payroll, commissions, purchasing, and operational costs.
• Prepare monthly profit and loss reports and financial forecasts.
• Identify cost-saving opportunities without affecting service quality.

Operations & Team Management

• Oversee daily operations of grooming vans, retail shop, and online platforms.
• Manage employees, scheduling, performance, and productivity.
• Monitor vehicle maintenance, inventory, suppliers, and service quality.
• Establish efficient procedures and resolve operational issues independently.

Marketing & Performance

• Oversee marketing campaigns, promotions, and customer engagement.
• Set measurable sales and operational targets.
• Monitor business performance and implement improvements.
• Provide regular financial and operational reports to the business owner.

Requirements

• Minimum 5 years of experience in business or operations management.
• Proven track record in business growth, profitability, and cost optimization.
• Strong financial management, leadership, and decision-making skills.
• Experience managing teams and multiple business activities.
• Knowledge of sales, marketing, and business development.
• UAE market experience preferred.
• Pet industry experience is an advantage but not mandatory.

What We’re Looking For

A proactive, results-oriented leader with an entrepreneurial mindset who takes ownership of business performance, works independently, and delivers measurable improvements.

The successful candidate will have the opportunity to lead Pet Spoiler’s next stage of growth while maintaining strong financial and operational controls.

Pay: AED4,000.00 - AED8,000.00 per month

Work Location: In person