General Manager – Hotels
# General Manager – Hotels **IntercityHotel Dubai Jaddaf Waterfront** · Dubai · `On-site` 🕒 **Статус:** *Опубликовано: 9 дней назад* · *Источник: Indeed* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[Управление P&L]` `[Управление командой]` `[Бюджетирование]` `[Управление рисками]` `[Операционное управление]` `[Управление стейкхолдерами]` `[Развитие бизнеса]` --- ### About the Role Job Summary: We are seeking an experienced, dynamic, and results-driven Cluster General Manager to oversee the complete operations, financial performance, and strategic growth of multiple hotel properties within our portfolio. The ideal candidate will be a strong hospitality leader with proven expertise in hotel operations, revenue enhancement, guest satisfaction, owner relations, and people development. This role requires a hands-on professional capable of driving profitability while maintaining exceptional service standards across all assigned properties. Key Responsibilities: 1. Strategic & Operational Leadership - Provide overall leadership and direction for all assigned hotel properties. - Ensure smooth day-to-day hotel operations across Front Office, Housekeeping, Engineering, F&B, Security, Sales, Finance, and HR. - Implement operational strategies to maximize efficiency, productivity, and guest satisfaction. - Maintain brand standards, SOP compliance, and service excellence in all properties. 2. Financial Performance Management - Drive revenue growth, GOP, and EBITDA performance across the cluster. - Prepare and monitor annual budgets, forecasts, and monthly financial reports. - Analyze P&L statements and implement cost control initiatives. - Ensure effective payroll management, procurement control, and departmental expense monitoring. 3. Revenue & Business Development - Work closely with Sales, Revenue, and Marketing teams to maximize occupancy, ADR, RevPAR, banquet sales, and ancillary revenues. - Identify new business opportunities, corporate partnerships, and market positioning strategies. - Develop promotional initiatives to increase market share. 4. Guest Experience & Quality Assurance - Ensure exceptional guest satisfaction and service delivery across all properties. - Monitor guest feedback, online reputation scores, and service recovery initiatives. - Lead quality audits and ensure all hotels meet corporate and municipality standards. 5. Team Leadership & Human Capital Development - Foster a performance-driven culture focused on accountability, service, and engagement. - Ensure succession planning, talent retention, and leadership development across the cluster. - Oversee manpower planning and productivity improvements. 6. Owner & Stakeholder Relations - Act as the primary liaison between ownership and hotel management teams. - Present business performance reports and strategic recommendations to ownership. - Maintain strong relationships with suppliers, government authorities, and corporate partners. Candidate Requirements:- - Bachelor’s Degree in Hospitality Management, Business Administration, or related field. - Minimum 10+ years of hotel leadership experience. - Minimum 3–5 years in a multi-property / cluster hotel management role. - Strong knowledge of hotel financials, budgeting, forecasting, and GOP management. - Proven experience managing Rooms Division, F&B Operations, Engineering, and Commercial functions. - Excellent leadership, negotiation, and stakeholder management skills. - Multi-Property Operations Management - Fluent in Arabic Job Types: Full-time, Permanent Work Location: In person
Наблюдалась 2026-10-08, впервые 2026-09-28, источник — Indeed.