General Manager - The Happ Inn Bar & Grill
# General Manager - The Happ Inn Bar & Grill **The Good Plate Hospitality group** · Northfield, IL 60093 · `On-site` 🕒 **Статус:** *Опубликовано: вчера* · *Источник: Indeed* --- ### About the Role About The Happ Inn Since 2009, The Happ Inn has become a beloved neighborhood bar and grill in Northfield, IL. Known for its warm, laid-back atmosphere, The Happ Inn offers something for everyone — from classic comfort food to a rotating selection of seasonal beers, wines, and spirits. Whether you're stopping by to catch the game at the bar or enjoying dinner with friends and family, you’ll always feel right at home. About The Good Plate Hospitality Group The Good Plate Hospitality Group is committed to delivering outstanding dining experiences across our portfolio of restaurant concepts—from neighborhood favorites to destination dining. We believe in authentic hospitality, operational excellence, and developing strong teams and leaders as we continue to grow. Role Summary As General Manager, you will be the operational and cultural leader of The Happ Inn. You will oversee all facets of the business, including team development, daily operations, guest experience, financial performance, private events, and community engagement. You are both strategic and hands-on: a mentor to your team, a partner to your chefs, and a steward of The Good Plate brand. Your leadership will establish the culture, standards, and operating practices of The Happ Inn while driving exceptional hospitality, consistent execution, and sustainable profitability. Key Responsibilities 1. Leadership & Operations Management - Lead all daily operations, ensuring seamless coordination across front-of-house, back-of-house, bar, and events teams. - Model hands-on leadership: engage with guests, monitor service quality, and support the team during peak periods. - Maintain brand standards for hospitality, food quality, cleanliness, and service consistency. - Develop, implement, and enforce Standard Operating Procedures (SOPs) that align with company policies and ensure compliance with all local regulations. - Drive a culture of accountability, teamwork, and excellence throughout the restaurant. 2. Financial Performance & Business Strategy - Manage all financial aspects of the business including budgeting, forecasting, P&L analysis, and cost control. - Achieve revenue, profit, and operational goals through strategic planning and disciplined execution. - Monitor key financial metrics: labor, COGS, operating expenses, inventory variance, and event margins. - Identify and execute growth opportunities in catering, private dining, and community partnerships. - Analyze business trends and provide actionable recommendations to ownership and leadership teams. 3. People Development & Culture - Recruit, hire, train, and retain a high-performing team that embodies The Good Plate values. - Foster a positive, inclusive, and service-driven culture that emphasizes teamwork, communication, and mutual respect. - Conduct regular staff meetings, coaching sessions, and performance reviews to ensure professional growth. - Develop future leaders through mentorship, delegation, and structured training. - Promote employee engagement and accountability through recognition, communication, and consistent follow-through. 4. Guest Experience & Brand Representation - Ensure every guest receives a warm, memorable, and consistent experience aligned with The Good Plate’s hospitality philosophy. - Resolve guest issues promptly and professionally, turning feedback into opportunities for improvement. - Maintain a visible presence on the floor to connect with regulars, new guests, and community partners. - Uphold brand standards for ambiance, presentation, and service. 5. Private Dining & Catering Oversight - Partner with the Private Events & Catering Manager to grow private dining and catering sales. - Support the planning and execution of private events, ensuring flawless service and strong profitability. - Promote event and catering offerings through networking, community involvement, and partnership development. - Review event financials and post-event feedback to optimize efficiency and guest satisfaction. 6. Compliance & Administration - Maintain compliance with all health, safety, liquor, and labor regulations. - Ensure proper execution of internal audits, cash handling procedures, and operational controls. - Manage vendor relationships, contract negotiations, and purchasing processes. - Oversee scheduling, payroll approval, and time management for all staff. - Prepare and present weekly, monthly, and quarterly reports to the VP of Operations. Qualifications & Experience Required / Preferred - 7+ years of progressive leadership experience in full-service restaurant management, including at least 3 years as a General Manager or multi-unit leader. - Proven track record of operational excellence, financial accountability, and people development. - Strong leadership and motivational skills with the ability to lead diverse teams. - Experience managing or growing private dining, events, or off-site catering programs. - Excellent communication, organizational, and problem-solving skills. - Financial literacy in P&L management, budgeting, and cost analysis. - Proficiency in POS(Toast), scheduling, and inventory management systems(R365), as well as Microsoft Office Suite. - Flexible schedule with availability to work evenings, weekends, and holidays as required. What We Offer - Competitive salary and performance-based incentives. - Health benefits, including medical, dental, and vision insurance, available after 90 days of employment. - Paid vacation time. - Employee dining privileges and discounts across The Good Plate Hospitality Group. - Professional development and advancement opportunities within a growing hospitality organization. - A collaborative team environment focused on hospitality, operational excellence, and continued growth. Pay: $78,000.00 - $90,000.00 per year Benefits: - Dental insurance - Employee discount - Health insurance - Paid time off - Paid training - Vision insurance Work Location: In person
Наблюдалась 2026-10-15, впервые 2026-10-13, источник — Indeed.