GENERAL MANAGER – FUTURE OPERATIONS MANAGER
Ready to Run One Restaurant Today — and Multiple Restaurants Tomorrow? Shrimp Shack is an ambitious and growing seafood restaurant brand, bringing together quality seafood, bold flavours and our signature South African-inspired spices. We're looking for an exceptional General Manager to take full ownership of one of our restaurants. But this isn't just another General Manager position. We're specifically looking for someone with the ambition, commercial ability and leadership potential to become a future Operations Manager within Shrimp Shack. You'll initially take responsibility for leading and improving one restaurant. Once you've demonstrated that you can consistently deliver strong financial, operational and people performance, we'll begin developing you towards responsibility for multiple Shrimp Shack locations. If you're an ambitious GM who's ready for the next stage of your career, this could be the opportunity you've been waiting for. THE ROLE As General Manager, you'll have full ownership of your restaurant's performance. You'll lead your team, drive sales, control costs, maintain exceptional standards and create a great customer experience. We're looking for someone who thinks beyond simply running shifts. We want someone who understands how to run a successful restaurant as a business. You'll work closely with the founders and senior management and, as you develop, gain increasing exposure to the wider operations of Shrimp Shack. KEY RESPONSIBILITIES People & Leadership Recruit, lead, motivate and develop a high-performing restaurant team Build a positive culture based on accountability and high standards Coach and develop Supervisors and future managers Manage team performance effectively Ensure the restaurant is appropriately staffed Build effective rotas while controlling labour costs Develop a management team capable of running excellent shifts without constant supervision Commercial Performance You'll take ownership of your restaurant's numbers, including: Managing the restaurant P&L Delivering sales and profitability targets Controlling labour costs Managing food costs and waste Monitoring stock and stock variances Identifying opportunities to increase sales Reviewing weekly KPIs Creating and delivering performance improvement plans You should be comfortable explaining not only what the numbers are, but why they are where they are and what you're going to do about them. Restaurant Operations Take full responsibility for day-to-day restaurant operations Maintain consistently high food, service and cleanliness standards Ensure company systems, procedures and SOPs are followed Manage ordering and stock control Identify operational problems and implement practical solutions Work closely with Head Office to continuously improve restaurant performance Customer Experience Deliver an outstanding experience for every guest Monitor customer reviews and feedback Resolve complaints professionally and effectively Coach the team to deliver consistently excellent hospitality Identify opportunities to improve the overall customer journey Food Safety & Compliance Maintain excellent Food Safety and Health & Safety standards Ensure company policies and procedures are followed Maintain strong audit results Ensure corrective actions are completed quickly and effectively YOUR ROUTE TO OPERATIONS MANAGER We want to develop our future Operations Manager from within Shrimp Shack. Once you've demonstrated consistent success within your own restaurant, you'll gradually be given exposure to wider responsibilities, including: Supporting other Shrimp Shack restaurants Coaching and mentoring other managers Supporting underperforming locations Conducting operational audits Assisting with new restaurant openings Reviewing performance across multiple restaurants Developing and implementing SOPs Supporting senior management recruitment Helping introduce new operational systems Participating in wider business planning Progression isn't based simply on length of service. It's based on performance. Show us that you can build a profitable, well-run restaurant with a strong management team, and we'll give you the opportunity to take the next step into multi-site operations. WHAT WE'RE LOOKING FOR 2–3+ years' experience as a General Manager within restaurants, QSR or fast-casual hospitality Proven experience managing a busy restaurant Strong understanding of P&L management Commercially minded and confident working with numbers Proven ability to control labour and food costs Strong leadership and people-management skills Experience recruiting, training and developing teams Highly organised, proactive and solutions-focused Excellent customer-service standards Comfortable being held accountable for results Ambitious and motivated to progress into multi-site management Previous experience supporting multiple restaurants or new restaurant openings would be advantageous. RIGHT TO WORK IN THE UK – IMPORTANT Applicants must already have the legal right to work in the UK. Shrimp Shack is unable to provide visa sponsorship for this position. Evidence of your right to work in the UK will be required as part of the recruitment process. Please only apply if you currently meet this requirement. HOW WE'LL MEASURE SUCCESS Your progression will be based on your ability to deliver: Sales growth Restaurant profitability Strong P&L performance Labour cost control Food cost and waste control Excellent customer feedback Strong Food Safety and Health & Safety standards Staff retention and development Consistently high operational standards A strong management team beneath you Ultimately, we want to see that you've built a restaurant that performs exceptionally well even when you're not standing in it. That's when you're ready to start managing more than one. WHAT WE OFFER £45,000–£50,000 basic salary, depending on experience Performance-related bonus Clear progression pathway to Operations Manager Direct exposure to Shrimp Shack's founders and senior leadership Opportunity to support new restaurant openings Training and professional development 28 days’ paid holiday per year, inclusive of bank holidays Company pension Free staff meals whilst on shift Generous employee discounts Company events and team socials The opportunity to play an important role in the growth of Shrimp Shack READY FOR YOUR NEXT STEP? This position is ideal for an experienced General Manager who feels ready for more. You may already be running a successful restaurant but want the opportunity to move beyond a single site. You want to develop managers, understand the wider business, support new openings and ultimately take responsibility for multiple restaurants. If you can run one restaurant exceptionally well and have the ambition to eventually run several, we want to hear from you. TO APPLY Please submit your CV along with a short introduction covering: The restaurant or hospitality business you currently or most recently managed Approximate weekly sales Size of the team you managed Your experience managing a P&L One example of how you improved sales, profitability or operational performance Confirmation that you already have the legal right to work in the UK without requiring Shrimp Shack to sponsor your visa Successful candidates will be invited to an initial interview with the Shrimp Shack team. Pay: £40,000.00-£45,000.00 per year Benefits: Company events Company pension Discounted or free food Employee discount Store discount Work Location: In person
Наблюдалась 2026-09-14, впервые 2026-09-14, источник — Indeed.