General Manager - Customer Success
# General Manager - Customer Success **The Adecco Group** · Bengaluru, Karnataka · `On-site` 🕒 **Статус:** *Опубликовано: 7 дней назад* · *Источник: Indeed* --- ### About the Role LHH is on its journey to build its brand presence in India by integrating the global brand principles, business enabling processes and proven delivery practices along with a local go-to-market strategy (as a part of the TAG ecosystem) to be the one-stop Talent and Career Solutions company for our customers and candidates, in India. The General Manager - Customer Success serves as the strategic link between clients and delivery teams, ensuring each engagement delivers value, measurable impact, and a superior client experience. Reporting Relationships- Reports to Country Manager – LHH India Key Accountabilities: Account Management, Retention & Expansion: - Lead & manage multiple complex client accounts while building strong, trusted relationships. - Partner closely with Sales to develop growth strategies and identify upsell and cross-sell opportunities. Project Management & Delivery Governance - Act as the primary point of contact for clients following deal closure. - Manage project governance, including project plans, risk management, timelines, and structured reporting. Account Implementation - Oversee implementation of services across Career transition, Leadership Development, and related solutions. - Ensure all contractual KPIs, deliverables, and reporting commitments are met consistently. Client Reporting & Insights: - Conduct Quarterly and Monthly Business Reviews (QBRs/MBRs). Key Performance Indicators (KPIs) - Client retention & renewal rates. - Upsell/cross-sell revenue growth. - Net Promoter Score (NPS) improvement and client satisfaction. - QBR/MBR delivery coverage and consistency. - Present data-driven insights, performance outcomes, and recommendations to clients and stakeholders. Quality, Compliance & Risk Management: - Ensure high-quality, on-time delivery of all programs and services. - Proactively identify risks, manage escalations, and implement mitigation plans. Tactical Account Operations: - Oversee operational execution including logistics, system updates (e.g., Orbit), invoicing alignment, and internal coordination. Collaboration & Resource Optimization: - Partner with cross-functional teams including Solutions, Delivery, and Sales to ensure seamless delivery and operational excellence. - Optimize internal resources to support client success and business growth. Key Performance Indicators (KPIs) - Client retention & renewal rates. - Upsell/cross-sell revenue growth. - Net Promoter Score (NPS) improvement and client satisfaction. - QBR/MBR delivery coverage and consistency. All About You - 10+ years of experience in Customer Success, Client Services, or HR/Talent Consulting, with a proven track record of managing complex enterprise accounts and driving customer retention and growth. - Demonstrated experience leading customer engagements across the full lifecycle—from onboarding and implementation through renewals and expansion. - Strong background in project management, with the ability to manage multiple client initiatives, timelines, risks, and competing priorities. - Proven capability in stakeholder management, working effectively with senior-level decision makers, cross‑functional partners, and external vendors. - Experience operating in a fast-paced environment with strong ownership, accountability, and a results-driven approach. Skills & Competencies: Exceptional communication skills—able to convey complex information clearly, facilitate client conversations, and deliver compelling presentations. - Strong analytical and problem‑solving capabilities, with the ability to interpret data, identify trends, and generate actionable insights that drive client value. - Highly polished presentation skills, comfortable leading business reviews (QBRs/MBRs) and influencing client stakeholders. - Strong organizational and time‑management skills, with the ability to prioritize effectively in a dynamic environment. Posting date: 23-09-2026
Наблюдалась 2026-09-30, впервые 2026-09-23, источник — Indeed.