General Manager - Cleaning services company

Key responsibilities

A. Sales and business development

• Build a pipeline of residential, commercial and facility-management clients: villas, apartments, offices, retail, clinics, schools, building owners and property management companies.
• Win recurring contracts (daily, weekly, monthly) as the priority, alongside one-off deep cleaning, move-in/move-out and post-construction jobs.
• Visit sites, assess scope and prepare accurate quotations and proposals based on hours, materials and travel.
• Negotiate and close contracts; agree service levels, frequency and payment terms in writing.
• Manage listings and bookings on online platforms and marketplaces (e.g., Justlife, Urban Company, ServiceMarket) and the company's own website, Google Business profile and social media.
• Build referral partnerships with real estate agents, property managers, interior fit-out firms and holiday-home operators.
• Track every lead and quote in a CRM or tracker and follow up until closed.
• Keep regular contact with existing clients to renew contracts and upsell additional services.

B. Operations and service delivery

• Plan daily and weekly schedules for 10 cleaners to maximize billable hours and minimize travel time.
• Arrange staff transport, routes and vehicle use; keep fuel and Salik costs under control.
• Set cleaning standards and checklists per service type; carry out spot checks and site inspections.
• Handle client complaints within 24 hours and arrange re-cleans where needed.
• Manage stock of chemicals, equipment and uniforms; source suppliers and control consumable cost per job.
• Make sure staff follow health and safety rules, use protective equipment and handle chemicals correctly.
• Introduce simple systems for booking, scheduling, attendance and job sign-off (app or spreadsheet).

C. People management

• Recruit, onboard and train cleaners and any supervisors; run induction on standards, safety and client etiquette.
• Manage attendance, leave, overtime, performance and discipline in line with UAE Labour Law.
• Coordinate staff accommodation, visas, medical insurance and Emirates ID renewals with the PRO
• Motivate and retain the team; keep turnover low and service consistent.

D. Finance, admin and compliance

• Own the monthly budget and P&L: revenue, labour cost, materials, transport, rent and margin per client.
• Make sure every job is invoiced promptly and collect receivables; keep overdue balances under control.
• Approve expenses and petty cash; work with the external accountant on monthly bookkeeping, VAT returns and corporate tax.
• Process monthly payroll through WPS on time.
• Keep the trade license, Dubai Municipality and other permits, insurances (public liability, workers' compensation) and client contracts valid and filed.
• Report weekly to the owner on sales, jobs completed, collections, staff and issues.

Requirements Qualifications and experience

• Bachelor's degree in business, hospitality or facilities management (or equivalent experience).
• 5+ years in the cleaning, facilities management or hospitality housekeeping sector, with at least 2 years leading a team.
• Proven track record of winning and growing B2B and residential cleaning contracts in the UAE.
• Experience managing a P&L, pricing services and controlling labour cost.

Skills

• Strong selling, negotiation and client relationship skills.
• Practical knowledge of cleaning methods, chemicals, equipment and safety standards.
• Good planning and scheduling ability; calm under pressure when jobs clash or staff are absent.
• Working knowledge of UAE Labour Law, WPS payroll and visa processes.
• Comfortable with Excel or Google Sheets, a CRM and booking or scheduling apps.

Other

• Valid UAE driving license and own car preferred (site visits across Dubai).
• Available for occasional evening or weekend work during peak jobs.
• Based in Dubai and able to join within [30] days.

Package

• Salary: AED 10,000 – 14,000 per month, all-inclusive
• Performance bonus or commission on new contracts and gross profit
• UAE employment visa, medical insurance and annual air ticket as per company policy
• Car or transport allowance and mobile phone
• 30 calendar days' annual leave (as per UAE Labour Law)
• Probation: 6 months

Pay: AED10,000.00 - AED14,000.00 per month

Experience:

• Cleaning company, facilities management: 5 years (Required)
• handling a team: 2 years (Required)
• B2B sales: 5 years (Required)

License/Certification:

• UAE drivers license (Required)

Work Location: In person