General Manager
# General Manager **Spring Lake Country Club** · Spring Lake, MI 49456 · `On-site` 🕒 **Статус:** *Опубликовано: вчера* · *Источник: Indeed* --- ### About the Role The General Manager (GM) serves as the chief operating officer of the Club and is responsible for the overall leadership, strategic direction, financial performance, and member experience of the Club's golf, dining, pool, social, and event operations. Reporting directly to the Board of Directors, the General Manager works collaboratively with the Board to implement policies, achieve strategic objectives, and ensure the Club's long-term success. The General Manager provides visible leadership throughout all departments, promotes a culture of exceptional service, financial accountability, and operational excellence, and ensures that the Club remains a premier destination for members and guests. This position serves as the senior executive leader of the Club and is responsible for preserving the Club's traditions while guiding its future growth, financial stability, and exceptional member experience. Responsibilities Compliance, Risk Management, & Board Governance: - Ensure compliance with all federal, state, and local regulations. - Oversee workplace safety initiatives and risk management programs. - Maintain emergency preparedness plans and operational continuity procedures. - Ensure proper licensing, permitting, and regulatory compliance throughout Club operations. - Serve as the primary liaison between the Board of Directors and Club operations. - Participate in all Board and committee meetings and provide accurate, timely operational and financial reporting. - Advise the Board on industry trends, capital projects, strategic planning initiatives, and operational best practices. - Implement Board-approved policies and strategic initiatives. - Develop annual business plans, operating goals, and long-term strategic recommendations. - Maintain complete transparency with the Board regarding financial performance, operational challenges, and opportunities. Financial Management & Transparency: - Prepare and manage annual operating and capital budgets. - Ensure accurate monthly financial reporting, forecasting, and variance analysis. - Present financial results and key performance indicators to the Board on a regular basis. - Monitor cash flow, labor costs, food and beverage performance, golf operations, and departmental profitability. - Develop financial controls and accountability measures to protect Club assets. - Oversee audits, tax reporting, insurance programs, and regulatory compliance. - Recommend dues structures, capital investments, and financial strategies supporting the Club's sustainability. Club Operations Management: Provide direct oversight of all Club operations, including: - Golf Operations - Golf Course Maintenance and Grounds - Food & Beverage Operations - Fine Dining and Casual Dining Services - Banquets and Private Events - Aquatics and Pool Operations - Membership Services - Facilities Maintenance - Human Resources and Administration Ensure all departments operate efficiently, safely, and in accordance with Club policies and service standards. Membership Experience: - Foster a culture focused on exceptional member satisfaction and hospitality. - Actively engage with members and guests throughout Club facilities. - Address member concerns and service issues promptly and professionally. - Work collaboratively with committees to enhance Club programming and member engagement. - Develop initiatives to attract, retain, and engage members. Human Resources & Team Leadership: - Recruit, hire, develop, and retain high-performing department leaders. - Establish performance expectations and accountability measures for all management staff. - Conduct regular evaluations and coaching for department heads. - Promote a positive workplace culture centered on teamwork, professionalism, and member service. - Ensure compliance with employment laws, safety regulations, and Club policies. Golf & Recreation Oversight: - Work closely with the Director of Golf and Golf Course Superintendent to ensure exceptional golf experiences and course conditions. - Support tournament operations, instructional programs, and member golf events. - Oversee pool and recreational programming to maximize member participation and satisfaction. Food, Beverage & Events Management: - Partner with culinary and dining leadership to deliver exceptional dining experiences. - Monitor food and beverage quality, service standards, and financial performance. - Support banquet, wedding, corporate, and member event programming. - Ensure all events reflect the Club's standards of excellence and hospitality. Facilities & Capital Projects: - Oversee maintenance and improvement of all Club facilities and grounds. - Develop and manage capital improvement plans. - Coordinate with contractors, architects, and consultants on major projects. - Ensure facilities remain safe, attractive, and aligned with member expectations. Preferred Qualifications Education: - Bachelor's degree in Hospitality Management, Business Administration, Finance, Golf Management, or related field preferred. - Certified Club Manager (CCM) designation strongly preferred. Experience: - Minimum 7–10 years of progressive leadership experience in private clubs, resorts, hospitality, golf, or related industries. - Previous General Manager, Chief Operating Officer, Assistant General Manager, or Director-level experience preferred. - Demonstrated experience working directly with Boards of Directors and volunteer leadership. - Proven financial management and budgeting experience. Knowledge, Skills & Abilities: - Strong understanding of private club governance and operations. - Financial acumen and analytical skills. - Ability to present financial and operational information clearly and transparently to Boards and committees. - Strategic planning and organizational leadership capabilities. - Strong interpersonal and relationship-building skills. - Clear and professional written and verbal communication abilities. - High level of integrity, professionalism, and discretion. - Proficiency with club management and financial reporting systems. Performance Expectations: Success in this role will be measured by: - Member satisfaction and retention - Achievement of annual financial objectives - Transparent and effective Board communication - Employee engagement and retention - Golf, dining, pool, and event participation levels - Capital project execution - Operational efficiency and service excellence - Compliance and risk management performance Leadership Competencies: The ideal General Manager will demonstrate: - Strategic Vision - Financial Stewardship - Member-Centric Leadership - Board Partnership and Governance Excellence - Operational Excellence - Accountability and Transparency - Team Development - Effective Communication - Change Management - Sound Judgment and Integrity Pay: $120,000.00 - $150,000.00 per year Benefits: - Dental insurance - Employee discount - Health insurance - Paid time off - Retirement plan - Vision insurance Work Location: In person
Наблюдалась 2026-10-17, впервые 2026-10-16, источник — Indeed.