General Manager

General Manager – Tadbeer Center

We are looking for an experienced and results-driven General Manager to oversee the overall operations, business performance, regulatory compliance and growth of a Tadbeer Center.

Key Responsibilities:

• Oversee day-to-day center operations, including domestic worker recruitment, onboarding, deployment, placement and customer support.
• Ensure compliance with UAE labour laws, MOHRE regulations, Tadbeer licensing requirements and other applicable government directives.
• Manage relationships and coordinate with MOHRE and relevant government authorities on inspections, approvals, permits and regulatory matters.
• Develop and implement business plans to achieve revenue, profitability and growth targets.
• Drive sales performance, customer acquisition, service uptake, customer retention and market positioning.
• Manage budgets, operating expenses, revenue forecasts, cash flow, collections, pricing and cost control.
• Oversee customer service quality, complaints, escalations, refunds and dispute resolution.
• Lead and manage recruitment, sales, customer service, operations and administrative teams, ensuring clear KPIs and accountability.
• Oversee domestic worker welfare, accommodation where applicable, worker-related concerns and case escalations.
• Monitor operational, financial, sales and compliance KPIs, prepare management reports and drive continuous improvement.

Qualifications & Requirements:

• Bachelor’s degree in Business Administration, Management, Operations or a related field.
• Minimum 5–8 years of relevant management experience, preferably within Tadbeer centers, domestic worker recruitment, manpower services or a similar regulated service environment.
• Proven experience managing business operations, budgets, sales performance and customer service.
• Strong knowledge of UAE labour regulations, MOHRE processes and Tadbeer operational requirements.
• Demonstrated experience in team leadership, business growth and operational improvement.
• Experience in government liaison, regulatory compliance and stakeholder management is essential.
• Strong commercial, financial, communication, negotiation and decision-making skills.
• Proficiency in Microsoft Office and operational management systems.

Role Expectations:

The General Manager will take full accountability for the center’s operational, financial, commercial and compliance performance, ensuring sustainable business growth, excellent customer service, effective team leadership and adherence to applicable regulations.