Future Agent Experience Transformation Manager
# Future Agent Experience Transformation Manager **State Farm** · Richardson, TX 75080 · `On-site` 🕒 **Статус:** *Опубликовано: вчера* · *Источник: Indeed* --- ### About the Role Overview: State Farm is transforming. Our Next Gen Good Neighbor vision is clear: faster, simpler, more personal. Delivering on that promise takes strong business strategy, experience thinking, design, and technology working together — and a clear view of how the experiences agents and their teams rely on should evolve across both individual workflows and the broader platform. Agency Channel Performance brings together business priorities, distribution strategy, experience, technology, and field execution to strengthen the agent distribution channel. This role will help define what better should look like for agents and their teams — developing future-state journeys and workflows while also shaping the shared capabilities, experience patterns, and principles that need to work consistently across them. This is a forward-looking experience leadership role for someone who can move comfortably between the journey and the system. You will bring together Agency business outcomes, the realities of the independent contractor agent model, agent and team member needs, research, current-state realities, and experience principles to develop clear points of view about how work should evolve. You will partner closely with Experience Design, Product, Technology, and other teams to make those future states tangible, connected, and actionable as the unified platform evolves. Responsibilities: Builds and leads a high-performing team focused on future-state experience work, providing clear direction, coaching, and accountability. Leads development and evolution of future-state agent and team member experiences across priority journeys, workflows, and shared platform capabilities. Synthesizes agent and team member needs, intended business outcomes, research, Agency operating context, and relevant current-state realities to establish clear future-state experience direction. Analyzes complex or ambiguous inputs to establish clear experience implications, points of view, and recommendations. Develops future-state journey and workflow models, experience concepts, principles, patterns, frameworks, and reusable guidance that make the intended future state clear and actionable. Shapes future-state experiences to simplify complexity, reduce friction, and create greater coherence across systems, channels, and touchpoints. Identifies recurring needs across journeys and the shared platform experiences and capabilities needed to support intended journeys and workflows. Defines experience approaches for how people, digital experiences, AI, automation, and emerging technologies should work together across journeys and workflows. Partners closely with Experience Design, Product, Technology, and business partners to translate future-state direction, understand platform and business implications, and inform experience trade-offs. Facilitates workshops and uses research, testing, pilots, prototypes, and other evidence to evaluate options and refine experience direction while remaining anchored to established business outcomes and success measures. Communicates future-state experiences and recommendations through clear stories and visualizations and leads and develops team members supporting future-state experience work. Qualifications: Experience leading work in experience strategy, service design, journey design, workflow design, experience architecture, human-centered design, digital transformation, or a related field. Strong business acumen and demonstrated ability to connect experience decisions to intended business outcomes. Ability to understand complex operating models, including distributed sales or service environments and users with meaningful autonomy. Strong systems thinking and demonstrated ability to move between individual journeys and workflows and the shared capabilities, patterns, and principles that connect them. Strong understanding of user experience design and how experience direction intersects with business, Product, Technology, data, platform capabilities, and technical constraints. Experience defining complex end-to-end journeys across multiple systems, channels, touchpoints, or organizational boundaries. Experience developing reusable experience principles, patterns, frameworks, standards, or decision guidance that support consistency across experiences. Experience simplifying complex services or workflows and creating more seamless experiences across touchpoints. Experience with user research, journey analysis, testing, prototyping, pilots, experimentation, and other human-centered methods used to develop and refine future-state experiences. Experience shaping human + digital, automated, or AI-enabled experiences within a broader end-to-end experience. Exceptional synthesis, storytelling, communication, visualization, and facilitation skills, including the ability to turn ambiguity into a clear point of view and influence senior leaders. Demonstrated ability to partner effectively with Experience Design, Product, Technology, and business leaders on complex digital or platform transformation work. Proven people leadership and ability to lead through influence in a large, matrixed organization. What Success Looks Like: Priority business outcomes are translated into clear future-state journeys and workflows that teams can build toward. Individual journeys are designed with an understanding of the broader platform experience rather than in isolation. Shared capabilities evolve based on recurring needs across journeys and support more consistent, connected experiences. Teams have clear experience direction, patterns, and frameworks that help them make aligned decisions with greater autonomy. Experience Design, Product, and Technology work together early enough to shape solutions rather than relying on downstream handoffs. Future-state experiences reflect both the realities of the independent contractor agent model and the outcomes State Farm is trying to achieve. Human and digital interactions work together intentionally as AI, automation, and emerging technologies become more prominent. Agents and their teams experience the unified platform as a connected system that supports how they actually work and serve customers. Our Benefits: Because work-life balance is a priority at State Farm, compensation is based on our standard 38:45-hour work week! Potential starting salary range: $137,000-$179,000 Starting salary will be based on skills, background, and experience High end of the range limited to applicants with significant relevant experience Potential yearly incentive pay up to 16% of base salary At State Farm, we offer more than just a paycheck. Check out our suite of benefits designed to give you the flexibility you need to take care of you and your family! Get Paid! On top of our competitive pay, you are eligible for an annual raise and bonus. Stay Well! Focus on you and your family’s health with our robust health and wellbeing programs. State Farm pays most of your healthcare premium, and we offer multiple healthcare plan options, including a high deductible plan. All medical plans provide 100% coverage for in-network preventative care, AND you and your family have access to vision, dental, telemedicine, 24/7 mental health professionals, and much more! Develop and Grow! Take advantage of educational benefits like industry leading training programs, top-notch tuition assistance programs, employee resource groups, and mentoring. Plan Ahead! Plan for those big moments in life with benefits like fertility/IVF/adoption assistance, college coaching, national discount programs, interactive monthly financial workshops, free financial coaching, and more. You can also start a savings account or consider financing through our State Farm Federal Credit Union! Take a Little “You” Time! You will have access to our generous time off policies designed so you can plan around holidays, family events, volunteering, or just to take a relaxing day off. With the opportunity to initially earn up to 20 days annually plus parental leave, paid holidays, celebration day, life leave (40 hours/year), bereavement leave, and community service/education support days, there will be plenty of time for you! Give Back! We offer several ways to give back through our Matching Gift Program, Good Neighbor Grant Program, and the Employee Assistance Fund. Finish Strong! Plan for retirement using free financial advisors and a 401(k) plan with company contributions of up to 7% of your salary. Visit our State Farm Careers page for more information on our benefits , locations , and the hiring process of joining the State Farm team!
Наблюдалась 2026-09-15, впервые 2026-09-14, источник — Indeed.