Funeral Advisor Trainee

We are expanding!

Work Details:

Location: Sin Ming

Working Hours: 5.5 day work week

8.30am – 5.00pm | Saturday 8.30am - 1.00pm

Salary Package:

Gross Salary after training: From $5,000 (inclusive of Basic Salary ($2,600 to $3,200) + OT + Commission)

Training provided

14 days annual leave + Birthday Leave

Biannual Performance Bonus

Medical, Dental & Flexi Benefits

Interested in joining the funeral line but have no prior experience? At Casket Fairprice, we provide training for individuals with a heart to serve. With 30 years of experience under our belt, we constantly strive to deliver excellent service and solutions to our clients.

As a Funeral Advisor, you serve as an important touch point for our customers, where you will play a crucial role in providing support and guidance to grieving families. We are looking for individuals with empathy, patience, and who are willing to learn and rise up to the challenges.

You will learn:

Managing clients’ expectations and guiding them in their time of need

Funeral process for various religions, including the different rites etc.

Procedures for after death care

Excellent customer service standards

How to conduct and manage funeral processes, including liaising with suppliers, etc.

Your duties include:

Recommend packages, products and services, according to customers’ needs

Advise and guide customers on funeral customs and traditions

Plan and execute funeral event according to customers’ needs

Collection and transportation of deceased

Performing a variety of tasks during the funeral process, such as providing assistance during funeral rites, closing of caskets, etc.

Collaborate with and lead the funeral service team to ensure efficient delivery of service and in accordance with SOPs, regulations and laws

Offer counsel and comfort to families of the deceased

Collaborate and build effective relationships with customers and external vendors

Upholding consistent and excellent service standards and professionalism

Requirements:

Valid Class 3 driving licence is required

Minimum 1-2 years of working experience in Sales / Customer Service / Events Planning / in Funeral Services industry

Minimum GCE O Levels and above

Willing to do shift work and work overtime (including weekends and public holidays) when required

Proficient in written and spoken English and Chinese to serve our range of english and chinese speaking clientele

Empathetic in dealing with bereaved families

Good coordination and organization skills

Team player

Good time management skills

Casket Fairprice is a trusted funeral service Singapore brand, and has served thousands of families since 1993. We are a one-stop funeral services that operates our own in-house funeral parlours, embalming facilities, hearses and a dedicated team of full-time staff. Our company employs modern service methods while adhering to local funeral tradition and customs. We pride ourselves as a caring service provider committed to personalised service that gives comfort to the bereaved, and a dignified tribute for their departed loved ones.

Casket Fairprice is a member of the Association of Funeral Directors Singapore (AFD), which is officially recognised by the National Environment Agency (NEA) and comprises of companies with reputable standing in the industry. Therefore, we are bound by a strict Code of Conduct to uphold the highest professional standards and ethical principles in providing meaningful end–life services with utmost care and respect for the deceased and their families.