Front Office Supervisor

Front Desk Supervisor

First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.

A little taste of your day-to-day

Every day is different , but you’ll mostly be:

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Supervising your front office team to deliver memorable guest experiences and the warmest of welcomes

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Engaging with guests to build personal relationships and remedy any complaints

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Kicking off truly memorable guest experiences with the warmest of welcomes

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Acknowledging IHG Rewards Club members and returning guests in person or over the phone

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Taking, managing, and receiving payments for guest bookings

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Making the check-in and check-out process feel swift and seamless

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Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations

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Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations

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Training team members on PBX procedures and taking the lead during an emergency or crisis when needed

What we need from you

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Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to

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Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories

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Fluency in the local language - extra language skills would be great, but not essential

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Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computer skills

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2 years of Front Office/Guest Service experience preferred

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

The hourly pay rate for this role is $27. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.