Front Office Supervisor
Key Responsibilities Supervise and support the Front Office team during daily operations. Ensure smooth and efficient check-in and check-out procedures. Welcome guests and provide professional and personalized service. Handle guest requests, complaints, and concerns promptly and professionally. Monitor room status and coordinate with Housekeeping regarding room readiness. Ensure accurate guest information, billing, payments, and room assignments. Monitor daily arrivals, departures, VIP guests, group bookings, and special requests. Conduct shift briefings and delegate tasks to Front Office staff. Assist with training, coaching, and performance monitoring of Front Office employees. Ensure all Front Office procedures comply with hotel standards and policies. Coordinate closely with Housekeeping, Reservations, Maintenance, Security, and F&B . Monitor room availability and assist with upselling room categories and hotel services. Handle cash, credit card transactions, and daily financial reports when required. Ensure proper handling of guest complaints and follow up to ensure guest satisfaction. Prepare and review shift reports, handovers, and other Front Office documentation. Maintain accurate records and ensure confidentiality of guest information. Assist the Front Office Manager with administrative and operational tasks. Take charge of the department in the absence of the Front Office Manager when required. Ensure the lobby and Front Office area maintain a professional and welcoming appearance. Follow all hotel health, safety, security, and emergency procedures. Requirements Previous experience in a Front Office / Reception role within a hotel. Previous supervisory or team-lead experience is preferred. Strong knowledge of hotel Front Office operations. Good communication and interpersonal skills. Excellent guest-service and problem-solving abilities. Ability to work under pressure and handle multiple tasks. Strong organizational and leadership skills. Proficiency in English; additional languages are an advantage. Knowledge of hotel PMS systems is preferred. Flexible to work shifts, weekends, and public holidays. Pay: AED3,000.00 - AED3,500.00 per month Experience: UAE Hotel: 5 years (Required) Work Location: In person
Наблюдалась 2026-09-15, впервые 2026-09-08, источник — Indeed.