Front Office Supervisor
Job Summary: The Front Office Supervisor is responsible for supervising the daily operations of the Front Office, ensuring smooth check-in and check-out procedures, maintaining high guest service standards, and supporting the Front Office Manager in managing the team and achieving departmental objectives. Key Responsibilities Supervise and coordinate the daily activities of Front Office staff. Ensure efficient and professional check-in and check-out procedures. Welcome guests and provide excellent customer service throughout their stay. Handle guest requests, complaints, and concerns promptly and professionally. Ensure accurate room assignments, reservations, and guest information. Monitor room availability and coordinate with Housekeeping regarding room status. Ensure proper handling of cash, credit card transactions, and billing procedures. Review daily Front Office reports and ensure accuracy of records. Assist with shift opening and closing procedures. Train, coach, and guide Front Office team members. Monitor staff attendance, grooming, punctuality, and performance. Ensure compliance with hotel policies, SOPs, and service standards. Coordinate with other departments to ensure smooth hotel operations. Assist the Front Office Manager with staff scheduling and duty allocation. Handle VIP arrivals, special requests, and important guest requirements. Ensure proper handling of guest complaints and follow up until resolution. Maintain confidentiality of guest information and hotel records. Prepare and submit required departmental reports. Support upselling of rooms and other hotel services. Ensure the Front Office area is clean, organized, and professionally maintained. Perform other duties assigned by the Front Office Manager or management. Requirements Diploma/Degree in Hotel Management, Hospitality Management, or a related field . Minimum 2–3 years of Front Office experience , preferably with supervisory experience. Good knowledge of hotel Front Office operations and PMS. Strong communication and interpersonal skills. Good problem-solving and guest-handling abilities. Ability to work under pressure and manage multiple tasks. Professional appearance and positive attitude. Good English communication skills. Willingness to work in shifts, weekends, and public holidays. Pay: QAR3,000.00 - QAR4,000.00 per month Work Location: In person
Наблюдалась 2026-09-15, впервые 2026-09-13, источник — Indeed.