Front of House Supervisor
# Front of House Supervisor **Total Fitness** · Bolton BL1 8TT · `On-site` 🕒 **Статус:** *Опубликовано: вчера* · *Источник: Indeed* --- ### About the Role About Total Fitness We’re Total Fitness, a leading health club brand in the North of England and Wales. We’re there for every fitness moment no matter the age, life stage, or workout preference. We have 15 supersize health clubs with learn to swim academies on site. In 2024, we opened 2 new gyms purposefully designed for women, The Women’s Gym by Total Fitness. Driven by the belief that everyone is better fitter, we work hard to fulfil our customer promise of providing the spaces and opportunities that empower our customers to achieve more than they ever thought possible. Our Customer Promise In this role, you’ll play a key part in bringing our service principles to life, making sure every interaction reflects what matters most to our members: - We keep it simple: We say no to complexity - We enable your joining journey: We know when & how to sell - We support your start point: We know the first visit counts, we make it, not break it - We’re in the wings: We’re ready to lead in moments of uncertainty - We create familiarity: We’re not done until our gym feels like your gym Benefits - At Total Fitness you will receive Possibility Points, your currency for growth. You decide how to use them, whether that's building skills, gaining new experiences or taking your next career steps. Use your points in our Growth Library where you can explore opportunities across the business from qualifications, development programmes and opportunities you might not have expected. - Free membership for you and a friend or family member, plus two discounted memberships after probation. - 28 days holiday including bank holidays (pro rata for part time), increasing with service. - Workplace pension scheme. - Death in Service benefit. - Discounts on retail and café products. - Access to an Employee Assistance Programme. Role Purpose As a Front of House Supervisor, you support the Member Success Manager by leading the front-of-house team to deliver confident, consistent and efficient member experiences. You help ensure the joining journey feels simple, reception operations run smoothly, and members and guests feel comfortable and supported from the moment they arrive. Through visible leadership and hands-on support, you create the conditions for your team to perform consistently. You provide clear directions, resolve issues and help members begin and continue their journey with confidence. Key Responsibilities 1. Member Success & First Impressions - Lead the front-of-house team to create clear, confident and professional first impressions. - Ensure reception and joining processes are simple, consistent and easy to navigate for new and existing members. - Maintain a visible and approachable presence at reception and in entrance areas, offering support and reassurance when needed. - Act as a point of escalation for member questions or concerns, resolving issues wherever possible and escalating appropriately when additional support is required. - Use our AI agents to help answer member questions confidently and efficiently, resolving enquiries wherever possible without unnecessary hand-offs. - Support front-of-house team members to make effective use of our AI agents and follow the same approach. - Monitor the front-of-house experience and identify opportunities to improve first-visit success and ongoing member confidence. 2. Team Supervision and Development - Guide and support the front-of-house team so they perform consistently and confidently. - Supervise day-to-day activity, providing clear direction and setting priorities during shifts, particularly at busy times. - Lead by example by demonstrating great service behaviours, professionalism and strong attention to detail. - Delegate tasks effectively, ensuring team members understand their responsibilities and the standards expected of them. - Support the onboarding, task coaching, training and day-to-day development of team members. - Provide clear, constructive feedback that helps colleagues improve and take ownership of their performance. - Help create a positive and inclusive team culture where people feel supported, valued and confident in what is expected of them. 3. Reception Standards and Operational Excellence - Help ensure front-of-house operations run smoothly, safely and in line with agreed standards. - Maintain clean, organised and professional reception, entrance and member-facing spaces. - Complete regular checks to ensure reception systems, equipment and supplies are ready or use. - Monitor stock levels for front-of-house supplies and support timely reordering when needed. - Identify and report equipment faults, maintenance issues or presentation concerns promptly. - Support compliance with health and safety, safeguarding, security and data-handling procedures relevant to front-of-house operations. 4. Shift Coordination and Communication - Support the smooth day-to-day running of the club by coordinating tasks and responding to changing priorities. - Communicate daily priorities, updates, expected standards and responsibilities clearly to front-of-house team members. - Ensure accurate and effective handovers between shifts so actions, concerns and priorities are understood and followed through. - Work closely with the Member Success Manager and wider club team to provide a joined-up approach to supporting members throughout their journey. - Support opening and closing procedures where required, following all relevant safety and security processes. - Communicate effectively with managers and colleagues about issues, decisions and completed tasks. 5. Administration, Compliance and Performance - Support rota delivery, timekeeping records and shift planning as required. - Assist with incident reporting and ensure records are completed accurately and promptly. - Support cashing-up procedures and system reporting where applicable, following agreed controls. - Monitor completion of front-of-house tasks and procedures, following up where standards have not been met. - Take ownership of issues within your role and follow them through to an appropriate resolution. - Share member feedback, performance observations and useful insights with the Member Success Manager to support continuous improvement. What We’re Looking For We’re less focused on formal titles and more interested in how you show up, support others, and take ownership of performance at one of the club’s most important touchpoints: - Evidence of working in a customer‑facing environment, with responsibility for supporting or guiding others, be that formally or informally. - Confidence managing priorities in a fast‑paced setting while remaining calm and professional. - Strong communication skills and a practical, solution-focused approach. - Emergency First Aid Certificate, or willingness to complete the training This role may also suit you if you bring - Experience in fitness, leisure, hospitality or retail environments. - Exposure to health & safety or compliance procedures. - National Pool Lifeguard Qualification (NPLQ). Please note that this role is subject to an enhanced DBS check. If you do not currently hold a valid enhanced DBS certificate and your application is successful, Total Fitness will cover the cost. If you think you can make a huge difference to our members experience, and have the passion to deliver, don't waste any time and click apply now! Job Types: Full-time, Permanent Pay: £28,000.00 per year Benefits: - Gym membership Ability to commute/relocate: - Bolton BL1 8TT: reliably commute or plan to relocate before starting work (required) Experience: - Customer Service: 1 year (preferred) - People Management: 1 year (preferred) Work Location: In person
Наблюдалась 2026-10-15, впервые 2026-10-13, источник — Indeed.