Front Desk Representative

Your experience matters Memorial Medical Center is part of Lifepoint Health , a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Front Desk Representative, joining our team, you’re embracing a vital mission dedicated to making communities healthier ® . Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

How you'll contribute A Front Desk Representative who excels in this role:

• Provides superior customer service to both patients and other staff members.
• Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy.
• Greet patients and handle check-in/check-out process, including use of Clockwise system
• Enter demographics and scan patient information into EMR and properly log patient into system
• Verify patient demographic and insurance information, updating as needed
• Collect patient payments
• Answer and respond to inquiries; forward messages from patients, pharmacies, and other providers to clinical staff according to company protocol
• Maintain accurate accounting of cash drawer during shift
• Call patients to follow up on their visit to MAUC, as needed
• Maintain cleanliness and functionality of office, particularly lobby and registration area
• Other duties as required

What we’re looking for Education:

• A high school diploma or equivalent is required.

Skills & Knowledge:

• Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.
• Ability to read, write, and perform basic mathematical functions.
• Excellent interpersonal skills to effectively and courteously handle patient and family interactions and interactions with other staff.
• Technology proficiency: familiarity with the use of Microsoft Office Suite; ability to utilize practice management, EMR, and Clockwise software accurately and efficiently.
• Organized, detail-oriented, and able to work well under pressure.
• Efficient and accurate completion of daily tasks and data entry.
• Professional appearance and manner.
• Knowledge of insurance/medical terms and policies preferred but not required.

Schedule : Full-time, Colon & Rectal

Why join us We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:

• Comprehensive Benefits :   Multiple levels of medical, dental and vision coverage for full-time and   part-time employees.
• Financial Protection & PTO :   Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth :   Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being :   Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development :   Ongoing learning and career advancement opportunities.

More about Memorial Medical Center Memorial Medical Center is a 199-bed acute medical/surgical teaching hospital located in Las Cruces, NM, and is part of Lifepoint Health, a diversified healthcare delivery network committed to making communities healthier® with acute care, rehabilitation, and behavioral health facilities from coast to coast. From your first day to your next career milestone—your experience matters.