Front Desk Receptionist

Front Desk / Concierge / Reception – Member Services ActivAge Port Charlotte | Full-Time | In Person

You know that person who lights up the whole room?

It isn’t anything they say. It’s just who they are. Everyone loves them, everyone’s day gets better when they walk in, and you can’t wait to see them again. They hug, they smile, they remember your name, and somehow they’re also juggling five things at once like an air traffic controller without missing a beat.

If that’s you, we want to meet you.

At ActivAge, every day is about helping seniors live their very best lives, finding joy, meaning, and a renewed sense of purpose. As our Member Concierge (Front Desk/Reception), you’re the head of first impressions. You are the first person our members, families, and guests see, and the one who sets the tone for everything that follows.

What You’ll Do

Welcome & Member Experience

• Greet every member, family, and visitor with warmth, positive energy, and professionalism
• Manage daily member check-ins and check-outs
• Be a friendly, reliable point of contact for members and their families
• Keep the lobby neat, organized, inviting and welcoming

Phones, Leads & Tours

• Answer incoming calls with excellent phone etiquette
• Enter and manage new leads in our CRM
• Follow up on lead calls and schedule tours
• Give families tours and walk them through the enrollment process
• Help facilitate a great guest pass experience (from first call to first day)

Administration

• Assist with membership enrollment and follow-up paperwork
• Handle data entry, filing, scanning, faxing, and document proofreading
• Manage mail, packages, and deliveries
• Coordinate transportation schedules and transportation needs

What You Bring

• Experience in reception, guest relations, hospitality, or customer service
• Excellent communication skills, both on the phone and in writing
• Highly organized, great with time management, and calm while multitasking
• Strong computer skills, including Microsoft Office; quick to learn new software
• High school diploma or equivalent required

Bonus Points

• Inside sales or lead follow-up experience
• CRM experience (GoHighLevel or similar)
• Experience in senior care, healthcare, or hospitality settings
• A genuine love for older adults

Requirements

• Must pass a Level 2 background screening

Schedule

• Full-time, Monday–Friday, 8-hour shifts

Why ActivAge?

• Competitive pay based on experience
• Monthly bonuses based on new memberships
• A joyful, mission-driven team that celebrates people
• Work that matters: you’ll make someone’s day, every single day

Our Core Values: ACTIV

• A – Attentive: We’re attentive to the needs of our members and their families.
• C – Compassionate: No matter what, compassion always comes first.
• T – Teamwork: We build trust and work together to execute the mission.
• I – Innovative: We pursue new ideas, better solutions, and constant improvement.
• V – Value: We always look for ways to add value by doing more than what’s expected.

Ready to light up our front desk and delight guests?

Apply today. Together, let’s change the world, one smile at a time!

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• Dental insurance
• Paid time off
• Vision insurance

Ability to Relocate:

• Port Charlotte, FL 33952: Relocate before starting work (Required)

Work Location: In person