Front desk agent

A new modern five-star hotel, HOTEL AK-KEME, invites qualified candidates to join our team as a Chinese-Speaking Front Desk Agent:

Main Responsibilities:

• Guest registration: confirming reservations, assigning rooms, issuing and activating room keys.
• Processing all types of payments: cash, credit/debit cards, checks.
• Handling guest check-outs, resolving issues related to delays or disputed charges.
• Receiving and processing phone calls, messages, guest requests, and inquiries.
• Coordinating with the Housekeeping department to ensure room readiness.
• Providing information about the hotel and local attractions.
• Preparing daily reports on arrivals and departures, handling special requests.
• Maintaining positive working relationships and adhering to quality standards.

-

Requirements:

• Work experience in the hospitality industry.

-

Fluency in Chinese is mandatory.

• Fluent English (spoken and written).
• Excellent communication skills, confidence, high engagement and enthusiasm.
• Higher education.
• Proficiency in MS Office and hotel software.
• Strong organizational skills and ability to coordinate processes efficiently.
• Adherence to appearance standards: neatness, tidiness, and professional image.

-

Conditions:

• Employment in accordance with the Labor Code of the Kyrgyz Republic.
• Company-provided meals.
• Uniform provided.
• Friendly team and comfortable workplace.
• Work schedule: 8-hour shifts.