Franchise Operations & Success Manager
Franchise Operations & Success Manager BYou Laser Clinics / BYou Franchising Inc. New York, NY About BYou, BYou Laser Clinics is a growing medical aesthetics brand expanding through corporate and franchise locations across the United States. As our franchise network continues to grow, we are building a strong corporate infrastructure to ensure every BYou franchise owner receives consistent operational guidance, accountability, training and support. We are seeking an experienced Franchise Operations & Success Manager who can become a key connection between BYou corporate leadership and our franchise owners. This is not an entry-level operations role . We are looking for someone who has successfully managed multi-location operations or franchise relationships and understands how to turn corporate standards into profitable, well-run locations. Key Responsibilities Serve as a primary operational point of contact for BYou franchise owners. Develop strong, professional and accountable relationships with franchisees. Conduct structured weekly and monthly franchise performance meetings. Review location KPIs including: Revenue Leads Consultations booked Arrival/show rates Consultation-to-sale conversion Average transaction value Memberships Upsells Reviews and client satisfaction Staffing and productivity Identify underperforming locations and develop measurable corrective action plans. Hold franchise owners and clinic managers accountable for agreed-upon action items. Coordinate support between Operations, Marketing, Call Center, Training, Clinical and Corporate leadership. Develop clear escalation procedures so franchisees know exactly where to go for support. Support new franchise locations through pre-opening, staffing, training, launch and stabilization. Ensure locations follow BYou operating standards, systems, policies and brand expectations. Help develop and improve SOPs, franchise playbooks, operating checklists and reporting systems. Monitor franchisee adoption of required systems and processes. Coach clinic managers on sales, customer service, staffing, scheduling and operational performance. Identify recurring franchisee problems and develop scalable corporate solutions instead of one-off fixes. Prepare franchise performance reports and recommendations for the CEO. Partner with Marketing to ensure franchisees understand their marketing performance and responsibilities. Work with the Call Center to improve booking, response and arrival performance. Help build the operational infrastructure required to support BYou's continued national expansion. Qualifications 5–8+ years of operations, franchise operations or multi-unit management experience preferred. Previous experience supporting franchisees or multiple business locations strongly preferred. Experience in medical aesthetics, med spa, beauty, wellness, fitness, healthcare, hospitality or another service-based franchise environment is highly desirable. Strong understanding of multi-location KPIs and P&L performance. Proven ability to coach business owners and managers while maintaining accountability. Strong problem-solving and conflict-resolution skills. Comfortable having difficult performance conversations when necessary. Excellent written and verbal communication. Highly organized and able to manage multiple locations and priorities simultaneously. Experience building SOPs, dashboards and scalable operating systems. Ability to travel to BYou locations as required. Who We Are Looking For We want someone who has already managed complexity . You should be comfortable walking into a growing organization, identifying gaps and helping us build the systems needed for the next stage of growth. You must be able to balance two responsibilities: Support franchise owners while also holding them accountable to BYou standards. We are not looking for someone who simply forwards problems to the CEO. We want someone who can evaluate a situation, make recommendations, coordinate resources and drive problems through resolution. What Success Looks Like Within your first 6–12 months, we expect you to: Establish a structured franchise support and communication system. Give every franchise owner a clear corporate point of contact. Implement standardized franchise KPI scorecards. Establish consistent weekly/monthly business reviews. Improve accountability and follow-through across locations. Identify struggling clinics earlier and implement corrective action plans. Strengthen new-location opening and stabilization procedures. Reduce operational issues that require CEO involvement. Build systems capable of supporting BYou as the franchise network grows. Compensation Annual base salary , depending on experience, plus performance-based bonus opportunities. This is an opportunity to help build the franchise infrastructure of a growing national medical aesthetics brand and have a meaningful impact on how BYou scales. BYou & Own It. Pay: $72,590.49 - $95,700.00 per year Work Location: In person
Наблюдалась 2026-09-14, впервые 2026-09-14, источник — Indeed.