Food & Beverage Supervisor - Chinese/ Western/ In Room Dining

We are proud to offer excellent opportunities for talented individuals to join the roaring team of MGM China.

我們誠邀才華出眾的您，把握美高梅中國事業​機會，與金獅再闖另一座高峰。

Job Responsibilities:

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D eliver superior service, maximize customer satisfaction and respond efficiently and accurately to customer complaints

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Build good relationship with customers, improve restaurant image, sales and traffic of the restaurant

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Coordinate with staff to ensure proper services provided, considering special requests and food allergies

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Ensure that the services provided in the restaurant comply with established hygiene and safety standards, and provide guests with a comfortable and clean dining environment

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Ensure the cleanliness of the restaurant, including furniture, tableware, restaurant environment and employee personal hygiene

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Ensure the delivery of the brand promise and provide exceptional guest service

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Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily

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Assist to liaise with the Kitchen and Beverage Department on daily operations and quality control if appropriate

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Assist in the inventory management and ongoing maintenance of hotel operating equipment and other assets

Job Requirements:

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Minimum 5 years' experience in restaurant, familiar with relevant industries

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High School graduated or above

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Excellent language skills in English, Mandarin and/or Cantonese

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Good communication skills and customer service attitude, polite and willing to communicate with customers

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Good team spirit, good at team communication and cooperation

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Hard-working, sense of responsibility and proactive

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Neat, clean appearance with high hygienic standards

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Must be able to work various shifts including weekends and holidays