FMS Engineer
# FMS Engineer **VR3 Technologies** · Hyderabad, Telangana · `On-site` 🕒 **Статус:** *Опубликовано: 8 дней назад* · *Источник: Indeed* --- ### About the Role End User Support (Level 1) Reporting to the Site Lead Role Overview The Level 1 Support Technician is the primary point of contact for users and plays a key role in delivering high-quality IT service. Person will be responsible for handling user requests and resolving common issues efficiently, while contributing to operational stability and a strong user experience. This role operates in a fast-paced environment where service quality, structure, and continuous improvement are essential. This position requires on-site presence. Key Responsibilities End User Support · Handle user requests via tickets, calls, or walk-ups · Troubleshoot and resolve Level 1 incidents (workstations, access, applications) · Escalate complex issues to Level 2 support · Ensure proper follow-up and clear user communication Incident & Request Management · Log and document requests in the ticketing system · Prioritize requests based on urgency and business impact · Meet SLA targets and ensure service quality Endpoint & Equipment Support · Install, configure, and troubleshoot IT equipment · Support peripherals (printers, monitors, accessories) · Assist with IT asset management Access & Corporate Tools · Manage user accounts and access (e.g., Azure AD) · Support Microsoft 365 tools (Outlook, Teams, SharePoint) · Apply IT security best practices Network & Infrastructure Support · Perform basic troubleshooting of: o LAN/WAN connectivity o Wi-Fi issues o Network printers o Internet connectivity o VPN access · Monitor infrastructure alerts and report abnormalities. Pharmaceutical Compliance Support · Follow GxP, CSV, and Data Integrity requirements. · Maintain proper documentation for IT activities. · Support computer system validation activities when required. · Ensure compliance with IT security and audit requirements. Service & Continuous Improvement · Maintain a high level of user satisfaction · Identify recurring issues and contribute to improvements · Support documentation and knowledge base updates Documentation · Maintain knowledge base articles and troubleshooting guides. · Document recurring issues and resolutions. · Assist in preparing SOPs and work instructions. Required Qualifications Education · Bachelor's Degree or Diploma in: o Information Technology o Computer Engineering o Computer Science o Electronics & Communication Experience · 2-3 years of experience in IT Service Desk or End User Support. · Experience in pharmaceutical, healthcare, life sciences, or regulated industries preferred. Technical Skills Mandatory Skills · Windows 10/11 Administration · Microsoft 365 Support · Active Directory · Basic Networking (TCP/IP, DNS, DHCP) · Printer and peripheral troubleshooting · Remote support tools · ITSM/Ticketing systems · MDM Deployment (Microsoft InTune) Preferred Skills · Azure AD / Entra ID · VPN Management · Fortinet VPN Client Support · Endpoint Security Solutions · Knowledge of GxP and CSV environments · SAP related support Soft Skills · Excellent communication skills. · Strong customer service orientation. · Problem-solving and analytical thinking. · Ability to prioritize multiple issues. · Team collaboration and professional attitude. · Documentation and reporting skills. Pay: ₹25,000.00 - ₹35,000.00 per month Benefits: - Food provided - Provident Fund Work Location: Hybrid remote in Hyderabad, Telangana 500099
Наблюдалась 2026-10-07, впервые 2026-09-28, источник — Indeed.