FIT Sales and Operations Executive with French

We are looking for a passionate and dynamic FIT Sales and Operations Executive with French to join our team in Copenhagen, Denmark . In this role, you will be responsible for assisting senior team members in handling tour logistics and contributing to the smooth execution of travel experiences. You will work as part of a collaborative, international team, creating memories that last a lifetime for our clients and their customers.

Your responsibilities:

As a FIT Sales and Operations Executive with French at Tour Partner Group, your key responsibilities will include:

• Itinerary and package design : Craft engaging, well-structured tour itineraries and packages tailored to client needs and the Scandinavian products we offer.
• Client queries and offers: Assess client inquiries, communicate clearly with clients, and prepare accurate offers based on the services requested.
• Procurement and supplier negotiation : Negotiate with suppliers to secure the best possible product at the best possible price, and build lasting supplier relationships.
• Logistics and bookings: Coordinate and book accommodation, transport, activities and other services, ensuring every detail is confirmed and consistent.
• Travel documentation : Double-check, finalise and send final travel documents to clients accurately and on time.
• Tour ownership and financial accountability: Take ownership of your tours, with accountability for their quality and financial results, including margin and cost control.
• Payment monitoring: Ensure that payment conditions are respected and that invoices are accurate and on time, escalating delays to the Department Manager.
• Administration and record-keeping: Support administrative tasks, including documentation and record-keeping for tours.
• Guest support: Assist with guest inquiries, providing information and support as needed.
• Sales support : Follow up on leads and occasionally take part in sales activities, client visits and events alongside senior staff.
• Emergency phone duty : Take part in the emergency phone rota, handling urgent client and supplier incidents calmly and assertively.
• Cross-department support: Provide support or cover for other departments when needed.

Your profile: Skills & Experience

We are looking for an individual with the following skills and qualifications:

• Fluency in French , both written and spoken
• Market knowledge: Solid knowledge of the Scandinavian market and its products, with relevant experience in a Scandinavian incoming agency or similar.
• Operational experience : Prior experience in operational management, overseeing day-to-day operational tasks.
• Sales support: Familiarity with sales support activities, client engagement and lead follow-ups.
• Negotiation and communication : Excellent communication and interpersonal skills, strong negotiation ability, and a talent for building professional contacts.
• Resilience : Able to work under pressure and multitask in a fast-paced environment, keeping a positive attitude during busy periods.
• Financial understanding : A strong grasp of costing and margins, driven by success criteria such as growth and guest satisfaction.
• Technical skills : Good computer skills, fluency with the Microsoft Office package, and proficiency in CRM and booking systems.
• Education: Relevant education or coursework is a plus.
• Service-minded, with a genuine focus on guest satisfaction
• Team player with strong cross-functional collaboration skills
• Self-driven , responsible and structured, with good planning skills and the ability to keep deadlines
• Revenue-focused and motivated to achieve targets
• Detail-oriented , with accuracy and consistency in your work
• Calm and assertive when handling client and supplier incidents
• Reliable, flexible, enthusiastic and proactive
• Comfortable working according to specific procedures
• Willing to assume more responsibility and grow in your role

What we offer

At Tour Partner Group, we believe in rewarding our team members. By joining us, you will enjoy:

• A dynamic and international work environment, collaborating with colleagues from over 20 nationalities.
• A holiday increase with years of service, up to 25 days.
• One volunteering day per year to support a cause you’re passionate about.
• Annual social events to celebrate our shared successes.
• TPG Travel Club discounts to explore our destinations in your free time.
• The opportunity to become a Value Champion.
• A structured development programme with on-the-job training, ensuring you reach your full potential.
• A collaborative and supportive team culture where every member is valued.
• Opportunities for career progression, moving into new roles within the company.

Additional Information

• High Season Period: Please note that during high season, the workload may be heavier, and overtime may be required. Overtime is compensated as time off in lieu.
• Work Location: This position is based in Copenhagen, Denmark, with the possibility of hybrid working depending on the role.

Our Values

At Tour Partner Group, our values guide everything we do:

• Partnership – We collaborate as a team to succeed and hold our colleagues and business partners in high esteem.
• Inspiration – We inspire confidence in others through our knowledge and expertise. We seek and embrace change.
• Respect – We are open to new ideas, cultures, and experiences. We value honesty and transparency.
• Passion – We share our love for travel and encourage others to explore our destinations. We aspire to be the difference that makes the difference.