First Line Support team member
# First Line Support team member **Suntech Innovation** · Ukraine · `Remote` · `Part Time` 💼 **Уровень роли:** `Entry-level` 💰 **Компенсация:** `$360 – $465` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Himalayas (JSON API)* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[Technical-Support]` `[IT-Support]` `[Customer-Support]` `[Help-Desk-Specialist]` `[Firstline-Support]` `[1st-Line-Support]` `[IT-First-Line-Support]` `[First-line-IT-support]` `[Front-Line-Support]` `[First-Level-Support]` `[Support-Line-Officer]` `[1st-Level-Support]` `[Tier-1-Support-Technician]` --- ### About the Role Suntech Innovation is a product R&D company that creates solutions for the dynamic iGaming ecosystem. Our mission is to build cutting-edge platforms that help reinvent the iGaming industry. We are currently looking for a First Line Support team member. This person is expected to provide outstanding support for clients and be responsible for successful platform operation. Requirements: - English: Intermediate or higher - Excellent PC skills and confidence in working with different tools and systems - Ability to prioritize and manage multiple tasks when needed - Ability to make decisions within established processes and explain the reasoning behind them - Knowledge of SQL/DevTools/API/Jira will be an advantage - Ability to work part-time shifts: 3 × 8-hour shifts per week (24 hours/week, approximately 96–108 hours/month), covering 7am–3pm, 3pm–11pm, or 11pm–7am, with the option to swap shifts with teammates when needed. - Ready to hire a student (If you are studying in IT major this would be an advantage) Responsibilities: - Receive and manage support requests through internal communication channels and ticketing systems (Slack, Teams, Telegram, Jira Service Desk). No cold calls - Diagnose and troubleshoot technical issues - Ask customers targeted questions to quickly understand the root of the problem and gather additional details for higher levels of support - Monitor issues through to resolution, within agreed time limits (SLA) - Properly escalate issues unresolved by 1st line to appropriate internal teams - Ensure all issues are properly logged within the ticketing system - Follow up with clients to ensure their systems are fully functional after troubleshooting Personal skills required: - Attentiveness - Responsibility - Discipline - Friendly temper You will get: - A position in a product development company with a dynamic environment and real-life support scenarios - Opportunity to grow inside the company and potentially move towards technical roles (QA, FE, etc.) based on performance and business needs - Ability to contribute ideas and improvements to internal processes and support flows - Supportive team of professionals and a collaborative working culture - English language courses (corporate classes, subject to availability) - Paid annual breaks (6 paid shifts per year, accrued monthly) - Medical insurance coverage (after 1 year of cooperation) - Wellbeing package: online-yoga classes, Yakaboo, BetterMe App: Health Coaching, BetterMe App: Mental Health - Corporate online activities and team-building initiatives (e.g. Random Coffee) - Remote-first culture: we primarily work remotely, but also have an office in Kyiv Salary: $360 gross per month for the first 3 months (trial period); $465 gross per month after the trial period Originally posted on Himalayas
- Technical-Support
- IT-Support
- Customer-Support
- Help-Desk-Specialist
- Firstline-Support
- 1st-Line-Support
- IT-First-Line-Support
- First-line-IT-support
- Front-Line-Support
- First-Level-Support
- Support-Line-Officer
- 1st-Level-Support
- Tier-1-Support-Technician
Наблюдалась 2026-10-10, впервые 2026-10-10, источник — Himalayas (JSON API).