Financial Coordinator

Description

Job Title : Financial Coordinator

Location: Saint Francis Veterinary Specialist, a Thrive Pet Healthcare Partner

Job Type: Full-Time

Reports To : Hospital Practice Manager and Medical Director

Job Summary: As the Financial Coordinator at Saint Francis Veterinary Specialist, you will be responsible for overseeing charge capture and other billing-related activities across the hospital. Your primary duties will include medical treatment plans, auditing records to ensure accurate charge capture, verifying that charges align with patients’ treatment records, and addressing recurring charge capture issues with hospital leadership. Additionally, you will coordinate and maintain payment plans, provide billing updates to clients, manage accounts receivable, and lead efforts in fraud prevention. Your role is crucial in ensuring financial integrity and providing exceptional client service.

Who we are

At Saint Francis Veterinary Specialists, you’ll feel the warmth and openness of a small clinic, while having the opportunity and support of a united network.

We specialize in emergency and critical care, internal medicine, oncology, and cardiology for dogs and cats.

Saint Francis Veterinary Specialists was founded in 2007 by Dr. Laura Smallwood. It was her dream to create an environment where excellent medical care and patient comfort were equal priorities for all team members. Whether your pet is referred to one of our specialists by your family veterinarian or has an urgent need for a late-night visit to our ER, your pet will receive excellent care in a calm, caring environment with a personal touch unique to specialty and emergency medicine.

Saint Francis Veterinary Specialists is a collaborative specialty and emergency care practice built upon the concept of Considerate Care for patients and pet owners. We are passionate about providing a warm and comfortable environment for both our patients and pet owners. In addition, we foster a collaborative setting for our team of specialists and emergency doctors that empowers them to work together to deliver excellent medical care.

Key Responsibilities:

Charge Capture and Auditing : Conduct thorough audits of patient records/charts and invoices to ensure charge accuracy. Verify charges on open invoices for hospitalized patients and make necessary corrections. Review daily treatment sheets to ensure appropriate capture of charges. Audit medical records and invoices for real-time fee capture.

Client Communication and Billing Updates: Provide clients with timely and accurate billing updates. Handle collection of accounts receivable, including the maintenance of payment plans.

Serve as liaison to credit providers, collection agencies, and donation/rescue organizations.

Manage and process insurance claims efficiently.

Associate Education and Support : Educate hospital associates on charge entry protocols and best practices. Provide audit training to support staff as necessary. Train staff on new policies and procedures relating to finance and charge capture. Act as a mentor to hospital associates, fostering a culture of continuous improvement and compliance.

Financial Reporting and Reconciliation: Reconcile end-of-day financial reports in conjunction with the Practice Manager. Requisition and balance daily accounts accurately and efficiently.

Process Improvement: Modernize billing processes to reduce accounts receivable significantly. Facilitate financial agreements and obligations with clients in an empathetic and professional manner.

Fraud Prevention: Develop and implement fraud prevention training programs for hospital staff.

Educate staff on identifying and reporting fraudulent activities. Regularly review and update fraud prevention policies and procedures. Conduct investigations into suspected fraud and coordinate with relevant authorities when necessary.

Qualifications: - Bachelor’s degree in accounting, Finance, or a related field is preferred. - Minimum of two years of proven experience in a financial or billing role, preferably within a healthcare or veterinary setting. - Strong knowledge of charge capture processes and billing systems. - Excellent auditing skills and attention to detail. - Proficiency in financial software and tools, including Power BI, and Excel. - Strong communication and interpersonal skills. - Ability to train, mentor, and lead associates effectively. - Compassionate approach to customer service. - Knowledge of fraud prevention strategies and techniques.

Working Conditions:

Full-time position with standard working hours.

Occasional need to work outside regular hours during emergencies or to meet deadlines.

Fast-paced hospital environment requiring attention to detail and the ability to manage multiple tasks simultaneously.

And, with so many locations nationwide, you can find and move into any specialty, hospital type, or environment. Join us and provide your best care at a clinic that is deeply rooted within its community and bolstered by the resources of Thrive Pet Healthcare.

Benefits:

We offer a comprehensive benefits package designed to support your overall well-being, including:

- Medical, dental, and vision insurance - Health Savings Account (HSA) and Flexible Spending Account (FSA) - 401(k) with employer contributions and immediate eligibility - Generous paid time off - Paid parental leave - Bereavement leave for both family members and pets - Pet care discounts and free exams at Thrive hospitals - Continuing education allowance and paid CE time - Mental health resources, coaching, and therapy support - Backup care support for children, adults, and pets

About Thrive

Thrive Pet Healthcare creates the future of pet well-being through medical excellence, innovative technology, and a connected community of veterinary professionals. Our network of primary, emergency, and specialty hospitals across the country supports teams in delivering exceptional care while providing opportunities for growth, collaboration, and continued learning.

We invest in our people through mentorship, leadership development, continuing education, and wellness resources so veterinary professionals can thrive in their careers.

Join our team and be part of a community where #WeThriveTogether.