Financial & Accouting Service Delivery Manager

UK-based, Remote or Hybrid, working standard UK business hours. Occasional travel to client site

About the role

My client is building a finance and accounting delivery capability in the UK to support a global entertainment and consumer products client.

You will own day-to-day delivery of an order-to-cash and revenue accounting managed service, leading a dedicated UK-based delivery team and acting as the client's single operational point of contact. The work spans accounts receivable across both B2B and B2C channels, consignment revenue accounting under ASC 606, and the creation of the process documentation and control framework the client needs as it scales.

This is a hands-on delivery leadership role rather than a pure people-management one. In the first six months you will be deep in the detail: running knowledge transfer, writing and reviewing SOPs, and standing up the quality and reporting framework from scratch.

What you will do

Service delivery and performance

• Own end-to-end delivery of the in-scope AR, credit and revenue accounting processes against agreed SLAs and KPIs
• Run daily and weekly operating rhythms with the delivery team, tracking volumes, ageing, exceptions and backlog
• Produce and present the monthly performance scorecard, with root cause analysis on any miss and a documented corrective action
• Act as first point of escalation for the client, resolving issues before they reach the governance forum

Order to cash (B2B and B2C)

• Oversee deduction and chargeback management across major retail and marketplace partners, including validation against contracts, purchase orders, pricing agreements and credit terms
• Oversee cash application and payment allocation, unapplied and unidentified cash resolution, and customer account reconciliation
• Govern credit memo and write-off processing within agreed authorisation limits, prioritising high-value and aged items
• Support collections and dispute resolution to reduce ageing and improve recovery rates

Revenue and consignment accounting

• Oversee the monthly consignment close, including revenue recognition schedules, estimates and journal entries to a fixed day-2 and day-5 calendar
• Ensure recognition treatment is consistent with ASC 606 and with client accounting policy
• Review reconciliations and supporting schedules before client sign-off

Process documentation and controls

• Own the documentation deliverable: keystroke-level SOPs, process maps, RACI and control matrices for every in-scope process
• Maintain documentation as a living asset with version control and a change log
• Document existing controls and support the client's path toward a lighter-weight internal control framework
• Embed maker-checker review and manage the quality sampling, audit and calibration cycle

Transition and onboarding

• Lead knowledge transfer from the client team: shadow, reverse shadow, supervised production and independent execution
• Manage tollgate readiness and exit criteria with the transition PMO
• Build and certify named backup coverage for every role before go-live, so no process depends on a single person

Team leadership

• Lead, coach and develop a dedicated delivery team across AR, credit and revenue accounting
• Own cross-training, capacity planning and attrition backfill, keeping the backup matrix current
• Set individual goals and run performance reviews

Reporting and continuous improvement

• Stand up and maintain the client-facing performance dashboard
• Identify process gaps and automation opportunities, size them, and build the case for change
• Contribute to the continuous improvement roadmap and to the joint operations and steering forums

Exeprience Required

• Minimum 5 years in finance and accounting operations, including at least 3 years in order to cash or accounts receivable
• 2+ years leading or supervising a team, ideally in a business process management, shared services or managed services environment
• Hands-on experience with deduction and chargeback management for large retail or marketplace customers
• Working knowledge of cash application, customer account reconciliation and dispute resolution at volume
• Demonstrated experience writing process documentation and SOPs, rather than only reviewing them
• Experience running a delivery team against client-facing service levels
• Bachelor's degree in accounting, finance, commerce or a related field
• Excellent written and spoken English, with the presence to hold a client governance meeting
• Existing right to work in the United Kingdom

Preferred

• ACA, ACCA or CIMA, or an equivalent professional qualification
• Revenue recognition experience under ASC 606, and exposure to consignment, royalty or licensing accounting
• Oracle Fusion experience (SAP, NetSuite or similar also considered)
• Tableau or Power BI, enough to build and maintain an operational dashboard
• Internal control documentation or SOX experience
• Transition or migration experience, having moved a finance process between teams or geographies
• Lean or Six Sigma certification
• Background in consumer products, entertainment, licensing or retail