Finance Operations Manager

About HFB Technologies

HFB Technologies helps small businesses succeed online through website development, e-commerce, website management, and digital marketing services.

We're looking for a driven, highly accountable Finance Operations Manager to take ownership of our financial operations. This is an opportunity to lead and consolidate a department responsible for accounting operations, billing, collections, and financial processes.

We're not looking for someone who simply maintains existing processes or waits for direction. We need someone who takes initiative, identifies opportunities for improvement, solves problems, and consistently moves things forward.

Position Overview

The Finance Operations Manager is responsible for overseeing the day-to-day financial operations of HFB Technologies, including financial records, billing, invoicing, accounts receivable, collections, expense approvals, and financial systems.

This position combines responsibilities traditionally divided among multiple finance and billing roles. You will be responsible for ensuring that financial processes are accurate, efficient, and consistently executed while maximizing the collection of revenue earned by the company.

You will lead the department, establish accountability, improve existing processes, and ensure leadership has accurate and timely financial information.

The primary objective is simple: Ensure HFB captures every dollar it earns, collects what it is owed, maintains accurate financial records, and operates an efficient, accountable Finance department.

Key Responsibilities

1. Billing & Revenue Operations

• Oversee the complete billing lifecycle, from identifying billable work through invoicing and payment collection.
• Ensure all billable services, hourly work, subscriptions, partnerships, and additional charges are accurately captured and invoiced.
• Identify missed billing opportunities, revenue leakage, and breakdowns in billing processes.
• Ensure invoices are accurate, complete, and delivered in a timely manner.
• Oversee upfront payments, project completion payments, recurring billing, and other client payment commitments.
• Manage billing disputes and work toward timely resolution.
• Collaborate with other departments to ensure billable work is properly documented, approved, and communicated.

1. Accounts Receivable & Collections

• Own the company's accounts receivable and collections operations.
• Maximize cash collection and reduce outstanding and overdue balances.
• Establish and maintain consistent collection processes and follow-up expectations.
• Ensure payment commitments are obtained, documented, and fulfilled.
• Oversee third-party collection partners and monitor their effectiveness.
• Identify collection trends and implement strategies to improve recovery rates.
• Address escalated payment issues and difficult client billing situations.

1. Accounting & Financial Records

• Oversee QuickBooks and maintain accurate financial records.
• Ensure transactions are properly categorized and financial information is accurate.
• Manage monthly financial close and account reconciliations.
• Maintain organized and reliable financial documentation.
• Oversee expense approvals and ensure expenses follow company policies.
• Coordinate with external accounting or tax professionals as needed.
• Prepare accurate monthly financial reports for company leadership.

1. Financial Systems & Process Improvement

• Own the accuracy and effectiveness of financial systems, workflows, and processes.
• Oversee finance-related ticketing and ensure requests are addressed appropriately and timely.
• Manage the operational aspects of client cancellations and ensure processes are followed accurately.
• Identify inefficiencies, bottlenecks, and opportunities to improve department performance.
• Develop and implement standardized processes that reduce errors and unnecessary manual work.
• Identify opportunities to automate repetitive tasks and improve system integrations.
• Ensure processes are documented, maintained, and consistently followed.

1. Leadership & Department Management

• Lead, manage, and develop the Finance team.
• Establish clear responsibilities, expectations, and measurable performance standards.
• Hold team members accountable for execution, accuracy, and results.
• Identify performance gaps and provide ongoing coaching and development.
• Proactively identify department priorities and drive them to completion.
• Communicate department performance, challenges, and opportunities to company leadership.
• Work cross-functionally with department managers to improve financial processes and operational efficiency.

What Success Looks Like

Success in this position is measured by the overall performance, accuracy, and efficiency of HFB's financial operations.

Key performance indicators include:

• Revenue Capture: All eligible billable work is accurately identified, invoiced, and collected.
• Cash Collection: Consistent improvement in collection rates and reduction in overdue balances.
• Accounts Receivable: Outstanding balances are actively managed with clear follow-up and collection strategies.
• Billing Accuracy: Minimal missed charges, billing errors, and invoice corrections.
• Financial Accuracy: Accurate QuickBooks records, reconciliations, and monthly financial reporting.
• Operational Efficiency: Financial processes are streamlined, documented, and consistently executed.
• Team Performance: The department operates with clear ownership, accountability, and minimal need for outside intervention.

Qualifications & Experience

• Experience managing billing, accounts receivable, collections, finance operations, or a related function.
• Strong understanding of invoicing, payment processing, collections, and accounting fundamentals.
• Experience overseeing QuickBooks or comparable accounting software.
• Experience managing financial records, reconciliations, and monthly financial close.
• Previous experience leading, managing, or developing a team.
• Demonstrated success improving processes and operational efficiency.
• Strong analytical skills and attention to detail.
• Excellent organizational, communication, and problem-solving skills.
• Proficiency with business software, CRM systems, spreadsheets, and financial platforms.

The Type of Person We're Looking For

An Owner, Not a Task Manager.

We need someone who takes responsibility for outcomes rather than simply completing assigned tasks.

• Self-Directed: You don't need constant direction. You recognize what needs attention and take action.
• Results-Driven: You focus on measurable outcomes, not just activity or checking boxes.
• Proactive: You identify problems before they become bigger issues and take ownership of resolving them.
• Accountable: You hold yourself and your team to high standards.
• Process-Oriented: You build systems that create consistency and eliminate unnecessary inefficiencies.
• Resourceful: You find solutions rather than waiting for someone else to provide them.
• Detail-Oriented: You understand that small financial inaccuracies can create significant problems.
• Improvement-Minded: You continually look for ways to make the department more effective and efficient.

What We Offer

• Opportunity to take ownership of an important company department.
• A leadership role with the ability to influence and improve how the company operates.
• A collaborative team environment.
• Opportunities for professional development and growth.
• Competitive compensation based on experience and qualifications.

Pay: $25.00 - $35.00 per hour

Expected hours: 40.0 per week

Benefits:

• Paid time off

Work Location: In person