Field Service Technician - Lead

Key Responsibilities

Fire Alarm and Life Safety

• Inspect, test, maintain, troubleshoot, and repair commercial fire alarm and life-safety systems.
• Perform required fire alarm inspections in accordance with applicable codes, standards, manufacturer instructions, and customer requirements.
• Diagnose system troubles, ground faults, communication failures, false-alarm conditions, device problems, and other operational issues.
• Service fire alarm control panels, initiating devices, notification appliances, smoke detectors, duct detectors, pull stations, power supplies, batteries, and related components.
• Program, configure, and test fire alarm panels and connected devices when qualified and authorized.
• Identify system deficiencies and clearly document recommended repairs or corrective actions.
• Assist with fire alarm installations, upgrades, acceptance testing, and customer training.

Residential and Commercial Alarm Systems

• Install, activate, program, service, and upgrade residential and commercial intrusion-alarm systems.
• Install and service alarm panels, keypads, door and window contacts, motion detectors, glass-break detectors, sirens, panic devices, smoke detectors, carbon-monoxide detectors, and related equipment.
• Connect and test alarm systems for central-station monitoring using cellular, internet, or other supported communication methods.
• Diagnose false alarms, communication failures, damaged devices, wiring problems, and other security-system issues.
• Train customers on system operation, user codes, mobile applications, arming and disarming procedures, and basic troubleshooting.

Video-Surveillance Systems

• Install, configure, maintain, and troubleshoot residential and commercial surveillance-camera systems.
• Install indoor and outdoor cameras, video doorbells, network video recorders, digital video recorders, power supplies, PoE switches, and related equipment.
• Perform camera placement, mounting, focusing, aiming, and field-of-view adjustments.
• Configure recording schedules, motion detection, alerts, remote viewing, user access, and mobile applications.
• Diagnose camera connectivity, cabling, power, recording, storage, and image-quality issues.
• Assist customers with accessing live and recorded video from computers and mobile devices.
• Document camera locations, network information, device credentials, and system configurations in accordance with company security procedures.

Access-Control Systems

• Install, service, and troubleshoot residential and commercial access-control systems.
• Support card readers, keypads, door controllers, request-to-exit devices, electric strikes, magnetic locks, door contacts, power supplies, and related hardware.
• Assist with system programming, credential enrollment, access schedules, door groups, user permissions, and audit-report configuration.
• Diagnose door hardware, reader, controller, communication, power, and locking-device problems.
• Test door operation, emergency egress, request-to-exit functions, and access-control events.
• Coordinate with locksmiths, door contractors, electricians, IT personnel, and other trades when required.
• Provide basic customer training on credentials, user administration, system operation, and reporting.

General Service Responsibilities

• Read and interpret blueprints, floor plans, riser diagrams, wiring diagrams, device layouts, inspection reports, and technical manuals.
• Install and terminate low-voltage cabling in a clean, organized, and professional manner.
• Prepare accurate service tickets, inspection reports, installation records, deficiency reports, material records, and time entries.
• Verify that installed or repaired systems operate correctly before leaving the customer’s property.
• Protect customer property and clean the work area following installation or service.
• Communicate professionally with customers, dispatch, project managers, inspectors, monitoring personnel, vendors, and other technicians.
• Coordinate service activities to minimize disruption to homes and business operations.
• Maintain an organized service vehicle, tools, testing equipment, and assigned inventory.
• Follow company safety procedures and all applicable local, state, and national requirements.
• Participate in an on-call or emergency-service rotation when required.
• Support structured cabling and other low-voltage projects based on qualifications and business needs.

Pay: $18.00 - $45.00 per hour

Expected hours: No more than 45.0 per week

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• This industry requires being licensed by the Louisiana Office of State Fire Marshal for property protection & security. Do you foresee that being an issue for you?

Work Location: On the road