Field Service Technician

Description:

Job Summary : The Field Service Technician installs, tests, troubleshoots, and maintains Qnergy systems. These include Instrument Air products and remote power generation equipment. The technician provides on-site and remote technical support. This role also supports system assembly, testing, documentation, and customer training. The technician communicates field issues and helps cross-functional teams develop solutions.

Responsibilities:

- Create a positive customer experience at customer sites throughout Texas. - Install, test, troubleshoot, and maintain Qnergy’s Instrument Air products and remote power generation. - Provide remote field support and perform system and component testing. - Write product and process documentation, and lead training sessions. - Communicate manufacturing and engineering issues discovered in the field. - Work with a cross-functional team to find solutions. Requirements:

Education & Experience:

- Technical Diploma in an engineering discipline (i.e., Electrical, Electronics, Instrumentation, Mechanical, etc.) preferred. - Safety certifications (e.g., First Aid, Safety) are advantageous. - 1+ year of field experience.

Skills & Abilities:

- Knowledge of and hands-on experience implementing safe practices. - Ability to read and understand mechanical drawings and other documents. - Exceptional mechanical skills and experience with mechanical and electrical systems. - Effective written and verbal communication skills and excellent record-keeping. - Self-directed, highly motivated, and disciplined. - Ability to lead and direct customer training. - Must be organized and able to multitask in a changing environment without supervision. - Must have a professional presence, both online and in-person. - Must speak and hear clearly, both in-person and by telephone.

Work Environment:

- Will be part of an on-call rotation requiring availability during non-standard hours. - Extensive travel on short notice for extended time periods, including weekends and holidays. - Outdoor exposure to varying PA weather conditions, including hot, cold, wet, and arid conditions. - Work may be performed in areas where noise levels are elevated. - Regularly required to perform a wide variety of physical tasks. May require lifting up to 80 pounds. - Regular use of computers is required. - Requires being present in the office or at the job site.