Field Service Engineer – South Birmingham and North Worcestershire surrounding a
# Field Service Engineer – South Birmingham and North Worcestershire surrounding a **GLORY** · United Kingdom · `Remote` · `Full Time` 💼 **Уровень роли:** `Mid-level` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Himalayas (JSON API)* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[Field-Service-Engineer]` `[Service-Engineer]` `[Field-Engineer]` `[Maintenance-Engineer]` `[Technical-Field-Engineer]` `[Field-Services-Engineer]` `[Field-Service-Technician]` `[Systems-Field-Service-Engineer]` `[Electrical-Field-Service-Engineer]` --- ### About the Role We’re looking for an experienced Field Service Engineer to support and maintain customer technology across a large territory. This is a hands-on role combining electro-mechanical repair, Windows-based diagnostics, and basic networking to keep customer sites operating reliably. You’ll be trusted to work independently from day one — managing your workload, communicating professionally on site, and delivering a high-quality service aligned to agreed service levels (SLAs). Field-based (home-start) | Company Vehicle | Full Training Provided | Driving Licence Required. Key Responsibilities What you’ll do (day to day)Undertake a mix of planned maintenance, installations/upgrades, and priority attendance when a customer has a time-critical issue. - Diagnosing faults efficiently using a structured approach (symptoms → logs/data → root cause → fix). - Use a Windows laptop to access tools, review logs, complete updates/configuration, and document actions. - Perform network connectivity tasks (LAN connections, IP settings, basic troubleshooting) to access device interfaces and confirm communications. - Repair and maintain electro-mechanical systems (modules, sensors, motors, transport mechanisms, power components). - Carry out preventative maintenance to reduce downtime and improve reliability. - Provide clear customer updates and set expectations during service activity. - Complete accurate job documentation (work completed, parts used, findings, next steps) to support first-time fix and audit quality. - Escalate effectively when needed — providing clear evidence, logs, and fault context to technical support. Service levels & priority work (SLAs) - You’ll work to agreed service levels (SLAs) that help keep customer operations running smoothly. - Most work is planned and scheduled. When a customer has a time-critical issue, you’ll prioritise it with support from scheduling and technical teams — aiming for a first-time fix and minimal disruption. What we’re looking for Essential: - Proven field service experience in a customer environment (ideal backgrounds include ATMs, printers/MFDs, EPOS, kiosks, vending, security systems, cash-handling or similar technology). - Strong fault-finding ability across electro-mechanical systems. - Confident using a Windows laptop for diagnostics, reporting, and communication. - Networking competence: LAN/Ethernet, IP addressing, connectivity checks, and accessing device interfaces. - Excellent customer service and communication skills (written and verbal). - Ability to efficiently manage your day based on priorities and workload in conjunction with your Regional Service Controller - Full UK driving licence. - Networking self-check (expected): If you can set a static IP, log into a router/switch, confidently troubleshoot a “no connection issues” and logically understand networking basics — you’ll be comfortable in this role. Desirable: - Experience adhering to SLAs and managing high‑priority callouts. - Understanding of health & safety in the field (risk awareness, safe working, customer site standards). - Experience with hardware/software upgrades, device configuration, or remote support tools. - Coaching/mentoring ability (supporting less experienced engineers). Job Benefits - 25 days' holiday a year plus bank holidays with the opportunity to buy up to five additional days - Company Car - Competitive company pension scheme - Ongoing training and development - Private medical insurance for all employees (enhanced membership can be purchased for other family members) - Dental insurance for all employees - Life assurance - Income protection scheme - Employee assistance programme - Employee Wellbeing events and Mental Health First Aiders - Employee My Benefits portal offering extensive retail discount Originally posted on Himalayas
- Field-Service-Engineer
- Service-Engineer
- Field-Engineer
- Maintenance-Engineer
- Technical-Field-Engineer
- Field-Services-Engineer
- Field-Service-Technician
- Systems-Field-Service-Engineer
- Electrical-Field-Service-Engineer
Наблюдалась 2026-10-15, впервые 2026-10-15, источник — Himalayas (JSON API).