Field Service Engineer, Lead

Overview:

AMERICAN SYSTEMS, a 100% employee-owned federal contractor, is seeking an experienced Field Service Engineer, Lead to support a high-visibility ACAT I U.S. Navy program.

As part of an accomplished government and contractor Integrated Product Support (IPS) team, you’ll serve as the senior technical resource for Navy fixed and expeditionary facilities . You’ll lead field maintenance, troubleshooting, deployment, and sustainment activities to keep critical Fleet capabilities operational and ready for deployment.

Responsibilities:

What you’ll do

- Serve as the lead technical resource for field support activities involving Navy fixed and expeditionary facilities, shelters, and associated systems. - Provide advanced and second-tier technical support to field engineers, technicians, and government customers. - Lead the installation, deployment, setup, configuration, testing, maintenance, and teardown of expeditionary facilities and shelter systems. - Perform and coordinate scheduled, preventive, corrective, and unscheduled maintenance activities. - Respond to Fleet trouble calls, including time-sensitive requests, to diagnose and resolve system failures and outages. - Apply advanced diagnostic techniques to identify root causes, recommend corrective actions, and modify or adapt systems to meet customer requirements. - Provide technical guidance on system installation, operation, configuration, customization, and maintenance. - Train customers and field personnel on the operation, maintenance, and technical capabilities of supported systems. - Coordinate field service priorities and maintenance activities with government customers, program leadership, engineers, and technicians. - Partner with engineering and development teams to address recurring issues and improve system reliability. - Help identify facility requirements and support government customers with budget planning. - Travel frequently to customer locations, including overseas sites, to provide hands-on field support. Qualifications:

What You'll Bring

- Active Top Secret (TS) security clearance required. - Bachelor’s degree or an equivalent combination of education, training, and relevant experience. - At least 12 years of experience supporting U.S. Navy MILCON and maintaining fixed and expeditionary facilities. - Experience serving as a lead or senior technical resource for complex field service, maintenance, installation, or repair activities. - Experience deploying, setting up, testing, and tearing down U.S. Navy expeditionary shelters. - Experience troubleshooting, diagnosing, repairing, and resolving outages affecting complex systems. - Proficiency in Microsoft Excel and other Microsoft Office applications. - Ability and willingness to travel more than 25%, including internationally.

Supplemental Qualifications

Preferred, but not required