Field Service Engineer

Description:

Discover Your Next Big Opportunity: See Why Quality Vision International Is the Place to Be!

- Compensation: $26.00 – $36.00 per hour + overtime opportunities (DOE) - Schedule: Monday – Friday | 8:00 AM – 5:00 PM - Travel: 95% domestic weekday travel

We are seeking a remote Field Service Engineer strategically located within the Upper Midwest corridor . Ideal candidates will be based near major metropolitan hubs, including Chicago , Detroit , Southern Michigan , or anywhere throughout the State of Ohio

Position Overview:

The Field Service Engineer provides on-site, installation, calibration and repair services for QVI metrology products in North America. This role requires a combination of technical knowledge and customer service communication skills and is a full-time travel assignment with rare international travel required. Field Service Engineers function as a critical part of the Quality Vision Services (QVS) team, QVI’s service organization, supporting a variety of QVI brands: OGP (Optical Gaging Products), CCP (Certified Comparator Products), VIEW (VIEW Micro-Metrology).

Role and Responsibilities:

Standard work practices include the following:

- Receive service dispatch instructions via email or phone identifying the product, the customer, the issue and the expected timing - Make direct contact with the customer to confirm details on location and timing for arrival. - Arrange and book travel. - Arrive on-site with company-provided and personal tools and commence work. - Maintain contact with QVS headquarters and customer on progress and needs. - Complete service call and efficiently complete service reports, logs and expense reports per standard QVS policies, practices and forms. - While on-site, recognize product upgrade opportunities and collaborate with the home office in communicating those leads. - Demonstrate initiative and self-awareness on training needs based on the products at customers you serve and proactively communicate those needs to your manager. Requirements:

Minimum Qualifications: (Experience, Education, Certifications, Knowledge, Skills, Abilities)

Education and Hard Skill Requirements:

- Education: 2-year degree in engineering, technology or physics required. In lieu of Degree, 4 years of equivalent related work or military experience will be considered. - Experience: Minimum 2 years of technical “hand’s on” Field Service experience or similar military experience in calibration, diagnosis and repair of complex systems is required. - Strong mechanical & electrical aptitude. Experience in the use of dial indicators, calipers, multimeters, precision levels, etc. - Strong math skills and knowledge of standard units and unit conversions with ability to think “small”, (micrometers, micro-inches, micro-radians, arc-seconds, etc.) - Ability to read an interpret mechanical and electrical drawings, specifications and manuals. - Computer and controller experience. Knowledge of control systems and ability to diagnose complex hardware/software interactions and take appropriate action.

Soft Skill Requirements:

- Ability to work independently and be resourceful. Ability to quickly react in a dynamic environment with changing priorities and at times conflicting requirements from customers and others. - Ability to convey technical status in terms customers can understand in an honest, professional tone in a way that reinforces the customer relationship. - Endurance with ability to sustain a full-time travel assignment. - Strong attention to detail. As an ISO-accredited organization the quality of the QVS service includes not only the hands-on work performed, but the detailed documentation generated after the call.

Physical and/or Environmental Requirements:

- Physical fitness and flexibility sufficient to contort into, underneath and around QVI products to execute service tasks. - Ability to sit for extended periods of time (8-hour shift) in an office setting, utilizing standard office equipment (computer, keyboard, computer mouse, phone, etc.) - Ability to drive a car for extended periods of time and travel via air domestic or internationally as needed. - Ability to lift and carry items of up to 50 pounds without assistance. - Sufficient manual hand dexterity and visual acuity to work with machine parts and components and observe fine details. - Located within 1 hour of an airport is preferred. - Ability to move through customer locations that may have both flat surfaces and stairs; ability to safely ascend and descend ladders and stairs as needed. - Ability to walk for long distances as needed, throughout customer locations, between locations, and from parking areas to machine locations.

What We Offer: Benefits & Perks At QVI, we invest in your health, your future, and your family. Here is a look at the comprehensive rewards package you will enjoy as part of our team: Exceptional Health & Wellness

- Free Individual Healthcare: We pay 97–100% of premiums on our most affordable HDHP—meaning $0 premium costs for single employee coverage! - Full Disability Coverage: Peace of mind with 100% employer-paid Short-Term and Long-Term Disability Insurance. - Life Insurance: Fully employer-paid life insurance policy to protect you and your loved ones.

Generous Time Off from Day One

- 3+ Weeks of PTO: Start with over 3 weeks of combined paid vacation, sick, and personal time. - Milestone Increases: Earn even more days off after hitting your 5-year and 10-year anniversaries. - 10 Paid Holidays: Enjoy 10 designated paid company holidays throughout the year.

Continuous Growth & Family Support

- $7,000 Tuition Tuition Reimbursement: Advance your career with up to $7,000 in annual tuition assistance. - Dependent Scholarships: Specialized college scholarship programs exclusively for the children of QVI employees.

Financial Growth & Incentives

- 5% 401(k) Match: Build your retirement fast with company contributions up to 5% of your gross wages. - Annual Bonuses: Boost your earnings with annual discretionary bonuses (available for non-commission roles). - $1,500 Referral Rewards: Earn extra cash just for helping us recruit top talent to the team - EV Incentives: Free on-site electric vehicle charging stations and cash reimbursement toward buying a qualified EV.

Apply