Field Merchandising Operations Manager
FIELD MERCHANDISING OPERATIONS MANAGER ROLE PURPOSE The Field Merchandising Operations Manager owns end-to-end execution of in-store merchandising across the retail fleet. The role translates account plans, refit & launch calendars and trading priorities into a disciplined servicing program that delivers on-shelf standards, protects availability, and converts merchandising investment into measurable sales and margin growth. Success is judged equally on the quality of in-store execution and the financial return it generates. KEY RESPONSIBILITIES Fleet strategy. Own the national operating model — store tiering, call frequency, territory design, resource allocation and the rolling 12-month service calendar aligned to the retailer's trading rhythm. Team leadership. Lead the field support team and wider merchandiser fleet. Set expectations, manage capacity, and build a culture of standards, safety and commercial accountability. Stakeholder management. Partner with internal operations, finance & business teams, retailer state operations and store managers. Represent field ops in S&OP, range review and launch readiness forums. Third-party services. Manage 3rd Party merchandising services under defined SLAs. Safety & compliance. Own WHS and Chain of Responsibility across field travel and store activity. Lead incident reporting, investigation and corrective action. Reporting & insight. Own the merchandising performance reporting suite. Use sales, SOH and Open PO data to direct field activity to the highest-return opportunities. Cross-functional. Align with Supply Chain on stock flow, Marketing and Category on launches and promotions, and Finance on budget and ROI. IN-STORE SERVICING Servicing schedules. Design and run a tiered call cycle (A/B/C/D stores) with frequency calibrated to turnover, complexity and priority. Maintain a master schedule covering cycle calls, new-line cut-ins, planogram resets, promotional builds, seasonal changeovers, recovery visits and ad-hoc retailer callouts. Sequence launches so priority stores are serviced first, and speed-to-shelf targets are met. Execution standards. Planogram and ranging compliance; full, faced and fronted product with back stock worked to shelf; strip and secondary placement to plan; POS, ticketing and price integrity; fixture condition; photo evidence against a defined shot list; Company & retailer protocols upheld on every call. Operational outcomes. Lifted on-shelf availability and reduced out-of-stocks; faster speed to shelf on new lines; higher planogram compliance scores; improved call completion against schedule; reduction in repeat issues and aged defects; stronger sell-through on strips and secondary locations post-visit. PERFORMANCE KPI'S Return on investment — Cost per call vs sales response per call — Merchandising ROI — incremental $ per $ spent — No Shows – Lost Sales — Budget performance vs plan Availability & stock — Open PO conversion to shelf within lead time — SOH accuracy post-call Sales & sell-through — Sales uplift attributable to servicing (pre/post call) Margin & loss — Field spend as a % of w/s sales EXPERIENCE & CAPABILITY Essential 7+ years in retail field, merchandising or account operations, with 3+ years leading a multi-state or national team Demonstrated experience servicing a major grocery, DDS or specialty retailer fleet Strong command of merchandising KPIs and confidence reading sales and SOH data to direct field activity Proven budget ownership and a track record of delivering measurable ROI on field investment Working knowledge of WHS and Chain of Responsibility as it applies to field workforces Full Australian working rights and a current driver's licence Highly Regarded Experience with Big W, Woolworths or Coles store operations and trading rhythms Hands-on use of field execution platforms (Scheduling and Monitoring Platforms [Connecteam, or other]) Strong Excel and Reporting skills Experience managing third-party merchandising services under SLA Behaviours Operationally disciplined, commercially literate, direct communicator, hands-on — comfortable in store, in the data and in front of stakeholders in the same day. WHAT'S ON OFFER Competitive base, tools of trade (vehicle or allowance, laptop, phone), and a direct, fast-moving team that backs operational discipline and commercial outcomes. Pay: $100,000.00 – $150,000.00 per year Work Location: Hybrid remote in Potts Point NSW 2011
Наблюдалась 2026-09-15, впервые 2026-09-04, источник — Indeed.