Field Activation Agent

Key Accountabilities

• Ensure DSP device availability.
• Receive the daily assignment from designated sales support unit, capturing the customer information, appointment slot, location.
• Coordinate with customer on visit purpose and time slot.
• Verify documentation at customer’s premises as per the RRMC guidelines and capture these documents on DSP for renewal purpose.
• Maintaining professional attire and etiquette when visiting & approaching the customer.
• Coordinate with designated back office POC for any guidance related to the request or in case of issues with DSP device.
• Able to be on-call and be prepared to handle adhoc/urgent requests even after business hours.
• Share the daily attended requests with status update to the respective POC or on the SharePoint.
• Act as a team player to support each other.

Qualifications, experience, skills and competencies

Qualifications:

• Minimum diploma in sales, marketing, business administration/relevant with minimum 6 months to 1 year customer service/sales work experience, preferably in telecommunications.

Experience:

• Minimum 1 to 3 year of experience in a customer service/selling or related role preferably in telecom industry; with minimum of 6 months to 1 year of selling experience.
• Experience in the Telecommunications and biometric document verification is a plus.

Skills:

• Demonstrates a ‘my business & customer-first’ mentality by taking ownership and ensuring E2E service is provided to supported business verticals.
• Leads by example by positively embracing change and driving consistency, compliance and implementation initiatives.
• Demonstrate a high standard for personal motivation and initiative.
• Comfortable interacting and building relationships with individuals across all levels and areas of the firm.
• Comfortable working both collaboratively and independently in a high-pressure environment with the ability to manage competing priorities.
• Strong time-management and organizational skills
• High standard of Telecommunication product and service knowledge
• Strong communication and negotiation skills
• Fluency in English and preferably also in Arabic/Hindi/Urdu/Malayalam
• Effective interpersonal skills
• Strong written and spoken communication skills required.
• PC skills (Excel, Word) required.
• Ability to manage competing priorities in a complex environment.
• Ability to convey a strong presence, professional image and deal confidently with complex business problems.
• Have proven ability to deliver quality deliverables.
• Have the following demonstrable skills:
• Stakeholder management
• Highly Effective organizer