Fast Team / Level 1 IT Tech Support
# Fast Team / Level 1 IT Tech Support **Exclusively Remote** · United States · `Remote` · `Full Time` 💼 **Уровень роли:** `Entry-level` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Himalayas (JSON API)* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[IT-Support-Specialist]` `[Help-Desk-Technician]` `[IT-Technician]` `[Technical-Support-Specialist]` `[IT-Helpdesk]` `[Level-1-2-IT-Support]` `[Tier-1-IT-Support]` `[Tier-1-Tech-Support]` `[First-line-IT-support]` `[Tier-1-Support-Technician]` `[IT-First-Line-Support]` `[Tier-1-Helpdesk-Support]` `[Entry-Level-IT-Support]` `[Tier-1-Technical-Support]` --- ### About the Role Job Title: IT Support Level 1 (MSP) Remote, within South Africa Full time, US working hours (3pm-11pm/4pm-12am SAST) Independent Contractor Overview: We are seeking a proactive and customer-focused Level 1 IT Support Technician with a minimum of 2 years of hands-on experience. The ideal candidate will be the first point of contact for technical support, responsible for resolving hardware, software, and network issues and escalating complex problems as needed. Key Responsibilities: - Provide first-line support for end-user technical issues via phone, email, or ticketing system - Troubleshoot and resolve issues related to desktops, laptops, printers, and other IT equipment - Assist with user account management, including password resets and access permissions - Install, configure, and update software and operating systems - Document issues, resolutions, and maintain accurate support records - Escalate unresolved issues to higher-level support teams in a timely manner Requirements: - Minimum 2 years of experience in an IT support or helpdesk environment (MSP) - Strong knowledge of Windows OS, Microsoft 365, and basic networking - Excellent communication and problem-solving skills - Ability to manage multiple tasks and prioritize effectively - Customer service mindset with a positive, can-do attitude Originally posted on Himalayas
- IT-Support-Specialist
- Help-Desk-Technician
- IT-Technician
- Technical-Support-Specialist
- IT-Helpdesk
- Level-1-2-IT-Support
- Tier-1-IT-Support
- Tier-1-Tech-Support
- First-line-IT-support
- Tier-1-Support-Technician
- IT-First-Line-Support
- Tier-1-Helpdesk-Support
- Entry-Level-IT-Support
- Tier-1-Technical-Support
Наблюдалась 2026-10-14, впервые 2026-10-14, источник — Himalayas (JSON API).