Family Support Specialist (Spanish-speaking)
# Family Support Specialist (Spanish-speaking) **Tutor Me Education** · Philippines · `Remote` · `Full Time` 💼 **Уровень роли:** `Entry-level` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Himalayas (JSON API)* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[Family-Support-Specialist]` `[Bilingual-Support-Specialist]` `[Customer-Service]` `[Student-Support-Services]` `[Education-Management]` `[Family-Support-Coordinator]` `[Spanish-Language-Support-Associate]` `[Family-Support-Worker]` `[Family-Resource-Specialist]` `[Family-Support-Educator]` `[Language-Support-Specialist]` `[Bilingual-Crisis-Support-Specialist]` --- ### About the Role This job is fully Remote! Clear and excellent English communication skills, Spanish skills, technology skills, and organization skills, required. Responsibilities Onboarding & Placement - Call every new referral to document student learning gaps, specific needs, availability, etc. - Immediately update the internal Job Board with student profiles so the matching team has the data needed to source the right tutor - Confirm the tutor and family have exchanged contact info and that a recurring weekly schedule is officially established - Send standardized SMS/Email surveys to parents within 24 hours of the first session to confirm satisfaction and lock in the match Retention & Attendance Management - Audit attendance daily to ensure tutors and students are meeting weekly; initiate immediate inquiries with the family if a session is missed - Call families with waning attendance (2+ consecutive missed sessions) to troubleshoot scheduling conflicts or tutor friction - Flag and follow-up tutor change requests to ensure students don't lose momentum during a transition - Compare authorized hours vs. actual hours for every student; call parents of under-utilizing students to encourage session booking and protect contract value Growth & Referral Outreach - Scrub potential leads through the sales pipeline - Conduct outbound outreach to lost leads or those who previously expressed interest but never started the program - Proactively conduct outreach to lists of students referred from district/program partners Program Operations & Communication - Monitor and respond to all incoming Close tasks and messages to maintain the communication standard - Resolve scheduling, communication, or technical hurdles the moment they arise to prevent session cancellations - Act as the primary point of contact to ensure 100% of family queries and concerns are addressed within the business day. - Execute the scheduled cadence of weekly, bi-weekly, and monthly check-ins with families. - Identify schedule changes or attendance red flags and assign follow-up tasks to the relevant team members. Database & Reporting - Update and scrub family-related data in program databases to ensure accuracy. - Verify data accuracy for internal KPIs and external partner/district reporting to ensure billing compliance. Requirements Qualifications - Strong time management, planning, and prioritization skills. - Proven ability to organize, coordinate, and successfully manage multiple responsibilities in a fast-paced environment. - Demonstrates a professional, positive, and approachable demeanor. - Able to effectively prioritize and focus on key objectives in a dynamic environment where priorities may shift over time. - Excellent written and verbal communication skills, particularly in virtual and remote work environments. - Proficient in utilizing a variety of communication channels, including in-person meetings, telephone, email, and video conferencing platforms. - Skilled at building engagement, rapport, and trust in virtual relationships with customers, colleagues, and stakeholders. - Collaborative team player who works effectively with diverse individuals and cross-functional teams. - Demonstrates learning agility and adaptability, readily adjusting behaviors and approaches to meet evolving business needs. - Quick to learn and apply new skills, tools, and processes as required. - Proven ability to develop, manage, and strengthen virtual relationships with customers, employees, and external partners, including local schools and community organizations. - Experience managing and supporting remote educators and distributed teams. - Self-motivated and capable of working independently with minimal supervision. - Comfortable navigating ambiguity and adapting to changing circumstances. - Bachelor’s degree required. - Minimum of 2–3 years of progressive professional experience demonstrating increasing levels of responsibility and career growth. - Experience working in a remote operations environment and collaborating with virtual teams. - Bilingual proficiency in English and Spanish is highly preferred. - Strong knowledge of the K–12 education sector, including Special Education (IEP/504) and/or Foster, Homeless, and Youth (FHY) populations, is highly preferred. - Proficient in Microsoft Office Suite and Google Workspace applications. Benefits Fully Remote! PTO Etc. Originally posted on Himalayas
- Family-Support-Specialist
- Bilingual-Support-Specialist
- Customer-Service
- Student-Support-Services
- Education-Management
- Family-Support-Coordinator
- Spanish-Language-Support-Associate
- Family-Support-Worker
- Family-Resource-Specialist
- Family-Support-Educator
- Language-Support-Specialist
- Bilingual-Crisis-Support-Specialist
Наблюдалась 2026-10-01, впервые 2026-10-01, источник — Himalayas (JSON API).