FAE

Job Overview

We are seeking a dynamic and technically proficient Field Applications Engineer (FAE) to serve as a vital link between our innovative engineering teams and our valued customers. In this role, you will leverage your deep technical knowledge and exceptional communication skills to provide hands-on support, troubleshoot complex systems, and deliver tailored solutions that meet customer needs. Your energetic approach will drive customer satisfaction, foster long-term relationships, and ensure the seamless integration of our products into diverse IT environments. This is an exciting opportunity for a proactive professional passionate about technology and customer success to make a meaningful impact.

Responsibilities

Field Application (Core FAE Functions)

· Provide pre-sales and post-sales technical support for ITECH power supply and electronic load products.

· Work directly with customers to understand test requirements and propose optimal system configurations.

· Perform on-site or remote product demonstrations, evaluations, and application validation.

· Coordinate with headquarters and R&D for firmware, hardware, and software issue analysis.

· Prepare technical documents, test reports, and application notes for customer projects.

· Support local distributors and key accounts with training, troubleshooting, and system integration guidance.

Marketing & Business Participation

· Collaborate with HQ marketing team to develop local marketing plans aligned with U.S. market focus (EV, renewable energy, battery test, etc.).

· Provide technical input for marketing materials , including white papers, product launch presentations, case studies, and application articles.

· Participate in trade shows, webinars, and industry events , representing ITECH’s technical expertise.

· Collect and analyze market intelligence and customer feedback to identify application trends and new business opportunities.

· Support digital marketing by creating localized technical content (videos, demos, application notes) for the U.S. audience.

· Assist in planning and executing email marketing campaigns and lead-nurturing programs targeting engineers and test managers.

· Work closely with sales and HQ to evaluate channel marketing performance and propose improvement strategies.

Experience

· Bachelor’s or Master’s degree in Electrical Engineering, Power Electronics, or related field .

· 3+ years of experience as an FAE, Application Engineer, or Test Engineer in power electronics, ATE, or test & measurement industry.

· Strong technical understanding of DC/AC sources, electronic loads, battery simulation, and energy regeneration systems .

· Excellent communication skills, able to translate technical concepts into marketing-friendly content.

· Self-motivated, creative, and comfortable working in a cross-functional, international environment.

· Experience with trade shows, webinars, or marketing content creation is a strong plus.

· Proficient in English; Mandarin is a plus for communication with HQ.

Join us if you’re eager to apply your technical expertise in a fast-paced environment where innovation meets customer satisfaction! This role offers an engaging platform for growth while making a tangible difference through technology solutions that empower users worldwide.

Pay: From $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Parental leave
• Tuition reimbursement

Work Location: Hybrid remote in Irvine, CA