Facility Manager
# Facility Manager **The Wave Lounge Beauty Spa** · Abu Dhabi · `On-site` 🕒 **Статус:** *Опубликовано: вчера* · *Источник: Indeed* --- ### About the Role Job Summary The Facility Branch Manager is responsible for the overall management, profitability, business development, and operational performance of the branch. The role oversees cleaning, maintenance, and facility management operations, ensuring that services are delivered efficiently, safely, and to the required Company and client standards. The Facility Branch Manager is expected to be business-oriented and results-driven, with primary responsibility for achieving revenue and profitability targets, retaining clients, developing new business, controlling costs, and maintaining a productive and accountable workforce. The primary objective is to grow the branch's revenue and profitability while maintaining high service quality, customer satisfaction, operational efficiency, cost control, and employee accountability while demonstrate a strong commercial mindset, proactive leadership, and measurable results, rather than focusing solely on day-to-day administration. Key Responsibilities 1. Branch Operations Manage and oversee the complete day-to-day operations of the branch. Ensure smooth coordination between cleaning, maintenance, Call Center, Operations, and administrative teams. Establish and monitor operational procedures, workflows, and service standards. Ensure all customer and client requirements are properly coordinated and delivered. Monitor manpower allocation, scheduling, productivity, and utilization. Ensure all services are completed within agreed timelines and quality standards. Identify operational problems and implement corrective actions. 2. Business Development & Revenue Growth Develop strategies to achieve and exceed branch revenue targets. Identify and pursue new business opportunities in cleaning and facility management. Develop relationships with potential clients, property managers, companies, residential communities, and other business partners. Support preparation of quotations, proposals, tenders, and service agreements. Follow up on leads, quotations, and prospective clients. Develop opportunities for recurring contracts and additional services. Promote cross-selling and upselling of cleaning, maintenance, and facility management services. Monitor market conditions, competitors, pricing, and business opportunities. Establish action plans where sales and revenue targets are not being achieved. 3. Financial & Profitability Management Take responsibility for branch revenue, profitability, and financial performance. Monitor monthly sales, revenue, expenses, and profit margins. Control operational costs without compromising service quality. Monitor manpower costs, overtime, transportation, materials, equipment, and subcontractor expenses. Review pricing and service costs to ensure commercial viability. Monitor outstanding customer payments and coordinate with Finance for collection. Identify unnecessary expenses, wastage, and operational inefficiencies. Prepare and review branch financial and performance reports. 4. Client & Customer Management Maintain strong relationships with existing clients and key accounts. Conduct regular client meetings and service reviews. Ensure customer complaints are addressed promptly and professionally. Monitor customer satisfaction and retention. Investigate recurring complaints and implement permanent corrective measures. Identify opportunities to increase services provided to existing clients. Ensure contractual commitments and agreed service levels are consistently met. Manage client expectations and negotiate operational solutions when required. 5. Cleaning Operations Oversee residential, commercial, office, and specialized cleaning operations. Ensure cleaning teams follow approved SOPs, checklists, and service standards. Monitor cleaning quality through inspections and client feedback. Ensure proper deployment of cleaners according to workload and service requirements. Monitor cleaning materials, equipment, uniforms, and supplies. Address service failures and implement improvement plans. 6. Maintenance & Facility Management Oversee maintenance and facility management operations. Monitor preventive and corrective maintenance activities. Ensure technicians are properly assigned and deployed. Monitor work orders, response times, completion times, and service quality. Ensure HVAC, electrical, plumbing, carpentry, painting, and general maintenance requests are properly coordinated. Monitor emergency maintenance and urgent client requests. Ensure maintenance activities comply with safety and technical requirements. Coordinate with approved contractors and suppliers where required. 7. Manpower & Team Management Recruit, develop, supervise, and retain productive employees in coordination with HR. Establish clear performance expectations and KPIs for branch employees. Monitor attendance, punctuality, productivity, conduct, and performance. Conduct regular team meetings and performance reviews. Address underperformance and implement appropriate improvement plans. Recognize and reward strong performance where appropriate. Ensure employees receive appropriate training and understand their responsibilities. Promote teamwork, discipline, accountability, and respect in the workplace. Ensure employees follow the proper chain of command and Company policies. 8. Call Center & Home-Service Coordination Ensure effective coordination between the Call Center and field teams. Monitor booking volume, conversion, cancellations, customer complaints, and service completion. Ensure customer bookings are scheduled based on operational capacity and customer requirements. Prevent unauthorized changes to customer bookings or pricing. Ensure field employees do not independently dictate or alter Company booking arrangements. Review booking-related issues and resolve conflicts through the proper reporting structure. Monitor Call Center performance and customer response standards. 9. Quality Control Establish and maintain service quality standards. Conduct regular site and branch inspections. Review customer feedback, complaints, and service reports. Monitor repeat complaints and service failures. Implement corrective and preventive actions. Ensure service teams consistently meet Company and contractual requirements. 10. Health, Safety & Compliance Ensure compliance with Company health and safety procedures. Ensure employees use appropriate PPE and safety equipment. Monitor safe handling and storage of cleaning chemicals and equipment. Ensure vehicles, tools, and equipment are properly maintained and used safely. Report accidents, incidents, damages, and safety concerns immediately. Ensure branch operations comply with applicable UAE requirements and client procedures. 11. Inventory, Equipment & Resources Monitor stock levels of cleaning materials, chemicals, tools, spare parts, uniforms, and equipment. Ensure proper issuance and control of Company property. Minimize wastage, misuse, and unnecessary purchases. Ensure equipment is properly maintained and available for operations. Coordinate purchasing requirements with the relevant department. 12. Reporting & Administration Prepare and submit regular branch performance reports. Monitor and report on: Revenue Sales Profitability Expenses Client retention New business Productivity Attendance Service quality Customer complaints Manpower Maintenance work orders Maintain accurate operational and financial records. Attend management meetings and provide updates and recommendations. Ensure required documents and reports are submitted on time. Requirements/Qualifications Proven experience in cleaning, housekeeping, facility management, or maintenance operations . Previous experience in a managerial or supervisory position is preferred. Strong leadership and team-management skills. Excellent organizational and scheduling abilities. Good communication and client-handling skills. Ability to manage multiple sites, teams, and service requirements simultaneously. Knowledge of cleaning procedures, facility maintenance, equipment, and basic technical operations. Ability to handle urgent operational issues and work under pressure. Good computer skills and ability to prepare operational reports. UAE experience in cleaning/facility management is an advantage. Interested candidates may send their CV with relevant experience and expected salary whatsapp +971 56 686 8740. Only candidates with relevant cleaning/facility management experience will be considered. Job Types: Full-time, Contract Work Location: In person
Наблюдалась 2026-09-23, впервые 2026-09-22, источник — Indeed.