Facilities Account Manager

About Us

Sunrise Facilities Management is a trusted provider of comprehensive facilities management solutions. We pride ourselves on delivering high-quality services tailored to meet our clients’ needs. As part of our growth, we are seeking a dedicated Facilities Account Manager to join our dynamic team.

Job Purpose

The ideal candidate will own a portfolio of client contracts, taking responsibility for the standard of service delivered at each building, the statutory compliance position and the commercial performance of the account.

This is a hands-on delivery role.

Salary

Up to £50,000 per year, depending on experience (negotiable).

Key Responsibilities

• Own a portfolio of client buildings end to end, acting as the named point of contact.
• Attend and contribute to regular client meetings and service reviews.
• Manage our network of contractors and suppliers, holding them to agreed response and completion times.
• Review and upload quotations, challenge pricing and ensure works are correctly specified before they are placed.
• Troubleshoot complex maintenance and repair issues, working with our technical team.
• Work with our CAFM system to manage workflows, job records and compliance documentation.

Skills and Experience

Essential

• Experience in facilities management or maintenance, with responsibility for a portfolio of buildings.
• Working knowledge of statutory compliance in a built environment: what is required, how often, and what good evidence looks like.
• Experience managing contractors and suppliers, including both their performance and their cost.
• Confident client-facing manner, including attending meetings and handling escalations.
• Good problem solver with common sense and a logical approach to challenges.
• Strong customer service skills and experience.
• Excellent communication and a confident manner.
• Ability to work calmly under pressure at all times.
• Strong and confident personality and ability to create excellent relationships internally and externally.
• Experience of working with a CAFM system.
• Ability to be present in the offices 9am to 5pm Monday to Friday.
• Ability to be on call one week in six.

Desirable

• Worked in a property related sector.
• Worked in Healthcare on Maintenance Management.

Pay: Up to £50,000.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Free flu jabs
• Free parking
• On-site parking
• Referral programme

Work Location: In person