F&B Trainer (Assistant Manager Level)
# F&B Trainer (Assistant Manager Level) **Park Hyatt Jakarta** · Jakarta · `On-site` 🕒 **Статус:** *Опубликовано: 8 дней назад* · *Источник: Indeed* --- ### About the Role Summary Position Summary The F&B Trainer is responsible for developing, implementing, and monitoring all training programs within the Food & Beverage Department to ensure consistent service standards, product knowledge, operational excellence, and guest satisfaction. This position plays a key role in driving quality improvement initiatives, coaching team members, and ensuring compliance with hotel and brand standards. Key Responsibilities Training & Development - Develop and execute departmental training plans for all F&B employees. - Conduct orientation, onboarding, and skills training for new hires. - Deliver training programs related to service standards, product knowledge, upselling techniques, guest engagement, and operational procedures. - Conduct refresher training to ensure continuous improvement and consistency of service delivery. - Identify training needs through observations, audits, guest feedback, and operational performance reviews. - Maintain training records, attendance reports, and individual training progress. Quality Assurance & Service Excellence - Monitor and evaluate service standards across all F&B outlets to ensure compliance with hotel and brand requirements. - Conduct regular quality audits, service observations, and spot checks. - Provide coaching and corrective training to address performance gaps. - Analyze guest feedback, comment cards, online reviews, and satisfaction scores to identify improvement opportunities. - Drive continuous service enhancement initiatives to improve guest experience and service consistency. Qualifications - Indonesian Nationality with a degree in Hospitality or Business Management - Previous experience with a recognized international luxury hotel brand is highly preferred. - Experience in other luxury brands customer-focused industries will be an advantage. - Certification or formal training in luxury hospitality standards and service excellence is preferred. - Excellent English communication and writing skills are essential. - Additional language proficiency will be considered an advantage - Strong in leadership and business acumen - Strong guest service mindset and people management & development skills
Наблюдалась 2026-10-15, впервые 2026-10-07, источник — Indeed.