F&B Supervisor

Millennium Central Downtown Hotel is seeking a motivated and experienced Food & Beverage Supervisor to oversee daily restaurant and food service operations. The successful candidate will ensure excellent guest satisfaction, maintain high service standards, supervise team members, and support the Food & Beverage Manager in achieving departmental objectives.

Key Responsibilities

• Supervise and coordinate the daily operations of restaurants, bars, and other food service areas.
• Ensure high standards of guest service and customer satisfaction at all times.
• Lead, motivate, and supervise waiters, stewards, hosts, and other service team members.
• Prepare duty rosters and allocate tasks according to operational requirements.
• Conduct daily briefings to communicate promotions, special events, VIP arrivals, and service standards.
• Monitor staff grooming, punctuality, discipline, and professional conduct.
• Handle guest complaints, inquiries, and special requests promptly and professionally.
• Ensure proper setup, cleanliness, hygiene, and maintenance of all service areas.
• Monitor food and beverage service quality and ensure compliance with hotel standards.
• Coordinate with the kitchen, housekeeping, front office, and other departments to ensure smooth operations.
• Monitor inventory, operating supplies, and equipment, and minimize wastage.
• Assist with stock control, requisitions, and monthly inventory procedures.
• Ensure compliance with food safety, health, hygiene, and hotel safety regulations.
• Monitor billing procedures, cash handling, and POS transactions according to hotel policies.
• Support upselling initiatives and promotional activities to maximize revenue.
• Assist in staff training, performance evaluations, and the development of team members.
• Prepare operational reports and communicate issues to the Food & Beverage Manager.
• Ensure compliance with hotel policies, standard operating procedures, and brand standards.

Qualifications and Requirements

• Diploma or degree in Hospitality Management, Hotel Management, or a related field is preferred.
• Minimum 2–3 years of experience in Food & Beverage operations, preferably in a hotel environment.
• Previous supervisory experience in a restaurant or hotel is an advantage.
• Strong knowledge of restaurant service standards, food safety, and hygiene procedures.
• Experience with POS systems and basic inventory control.
• Excellent communication, leadership, and interpersonal skills.
• Strong problem-solving and guest complaint-handling abilities.
• Good command of English; additional languages are an advantage.
• Ability to work shifts, weekends, and public holidays.
• Professional appearance, positive attitude, and strong customer service orientation.

Key Skills and Competencies

• Team leadership and staff supervision
• Guest relations and complaint resolution
• Food and beverage operations
• Inventory and cost control
• Revenue generation and upselling
• Staff training and development
• Communication and coordination
• Time management and multitasking

Pay: AED1,900.00 - AED6,100.00 per month

Work Location: In person