F&B Manager

F&B Manager

Platform Health Club – UAE

Job Summary

The F&B Manager is responsible for the overall management and daily operations of the Food & Beverage department, ensuring high-quality service, food safety, customer satisfaction, efficient operations, and achievement of sales and profitability targets.

The F&B Manager will oversee staff, inventory, suppliers, service standards, hygiene, and financial performance while ensuring that all F&B activities comply with company policies and applicable UAE requirements.

Key Responsibilities1. F&B Operations

• Manage the daily operations of the club's café, restaurant, juice bar, or other F&B outlets.
• Ensure smooth and efficient service during operating hours.
• Maintain high standards of food quality, presentation, and customer service.
• Ensure menus, promotions, pricing, and product availability are properly managed.
• Monitor the cleanliness and organization of all F&B areas.

1. Staff Management

• Recruit, train, supervise, and evaluate F&B employees.
• Prepare staff schedules and ensure adequate manpower coverage.
• Assign duties and monitor staff performance.
• Conduct regular team briefings and provide coaching when required.
• Ensure employees follow company policies, service standards, grooming, and uniform requirements.
• Address attendance, performance, and disciplinary matters in coordination with HR and management.

1. Food Safety & Hygiene

• Ensure strict compliance with food safety, hygiene, and sanitation standards.
• Monitor food preparation, storage, handling, and serving procedures.
• Ensure proper temperature control and storage of food products.
• Monitor expiry dates and ensure expired or unsafe products are not used or served.
• Ensure regular cleaning and sanitation of kitchens, storage areas, equipment, and service areas.
• Maintain required food safety documentation and records.

1. Inventory & Purchasing

• Monitor stock levels and maintain appropriate inventory.
• Conduct regular stock counts and investigate discrepancies.
• Control food and beverage wastage.
• Monitor product expiry and implement proper stock rotation, including FIFO.
• Coordinate with approved suppliers for purchasing and deliveries.
• Review supplier prices and product quality with management/procurement.
• Ensure all purchases are properly documented and approved.

1. Sales & Financial Management

• Develop and implement plans to achieve F&B sales targets.
• Monitor daily, weekly, and monthly sales performance.
• Control food costs, beverage costs, labor costs, and operational expenses.
• Monitor gross profit margins and identify areas for improvement.
• Analyze sales reports and recommend actions to increase revenue.
• Develop promotions and upselling strategies to increase F&B sales.
• Minimize wastage, shortages, and unnecessary expenses.

1. Customer Service

• Ensure excellent customer service and member satisfaction.
• Handle customer complaints and resolve issues professionally and promptly.
• Collect and review customer feedback.
• Identify opportunities to improve the member F&B experience.
• Encourage staff to maintain professional and friendly communication with members and guests.

1. Compliance & Documentation

• Ensure the F&B operation complies with company policies and applicable UAE regulations.
• Maintain accurate operational, inventory, sales, and food safety records.
• Ensure required licenses, certificates, and food safety documentation are valid and up to date.
• Coordinate with management, HR, Finance, and other departments when required.

Required Qualifications

• Bachelor's degree or Diploma in Hospitality Management, Food & Beverage Management, Business Administration , or a related field is preferred.
• Food safety certification is required/preferred according to the applicable role and local requirements.
• Additional F&B or hospitality certifications are an advantage.

Experience

• Minimum 3–5 years of experience in Food & Beverage operations.
• Previous experience as an F&B Manager, Assistant F&B Manager, Restaurant Manager, Café Manager, or similar position .
• Experience in a health club, gym, hotel, restaurant, café, or hospitality environment is preferred.
• Experience managing a team and controlling F&B costs and inventory.
• Preferably female

Skills & Competencies

• Strong leadership and team-management skills.
• Excellent customer service and communication skills.
• Strong knowledge of food safety and hygiene.
• Good understanding of inventory and cost control.
• Strong sales and commercial awareness.
• Problem-solving and decision-making skills.
• Good organizational and time-management skills.
• Ability to work under pressure in a fast-paced environment.
• Proficiency in Microsoft Office and F&B/POS systems.
• Ability to prepare and analyze sales and operational reports.

Key Performance Indicators (KPIs)

• Achievement of monthly F&B sales targets.
• Food and beverage cost percentage.
• Reduction of wastage and stock discrepancies.
• Customer satisfaction and complaint resolution.
• Staff productivity and attendance.
• Food safety and hygiene compliance.
• Inventory accuracy and stock control.
• Overall profitability and operational efficiency.

Working Conditions

• Flexible working hours according to business requirements.
• Availability to work evenings, weekends, and public holidays when required.
• Regular presence on the F&B floor and operational areas is required.
• Must maintain a professional appearance and comply with Platform Health Club uniform and grooming standards.

Work Location: In person