F&B Executive
# F&B Executive **The Wesley Hotel London Euston** · London NW1 2EZ · `On-site` 🕒 **Статус:** *Опубликовано: 4 дня назад* · *Источник: Indeed* --- ### About the Role Job Title: F&B Executive Reporting To: Hotel Operations Manager & Duty Managers Salary: £15 to £15.50 per hour Hours: 32 hours per week(Rota based Shifts - including evenings, weekends, and public holidays) Location: The Wesley Euston About Us The Wesley is an independent hotel located in the heart of Euston, London, combining exceptional hospitality with a strong social purpose. As a social enterprise, we are committed to sustainability, community impact and delivering memorable experiences that place our guests at the centre of everything we do. We believe hospitality extends far beyond reception. Every interaction, every department and every touchpoint contributes to creating an exceptional guest journey that builds loyalty, drives advocacy and strengthens our reputation. We are looking for a Guest Hospitality Duty Manager who will champion guest experience across the entire business, creating strong alignment between operations, guest satisfaction and commercial performance. Position Overview Food and Beverage (F&B) Executive is responsible for overseeing and managing the daily operations of the hotel’s food and beverage services, including restaurants, bars, room service, and events. The role ensures seamless guest experiences, high service standards, and operational efficiency while collaborating with multiple departments. Food and Beverage Operations Strategic Planning: Develop and execute strategies for increasing revenue and guest satisfaction. Align department activities with long-term business goals. Identify market trends and implement best practices to enhance F&B operations. Menu Development & Innovation: Work with chefs to create diverse menus catering to guest preferences and dietary needs. Develop beverage and cocktail menus in line with market trends. Financial Management: Assist in budget planning, cost control, and revenue forecasting. Monitor financial performance and adjust strategies accordingly. Provide periodic reports to Hotel Operations Manager. Operational Oversight: Manage daily operations of restaurants, bars, and room service. Oversee inventory control, supplier relations, and compliance with health & safety and food hygiene regulations. Keep the F&B systems up to date. Complete the log books and provide daily, weekly and monthly reports for F&B Operations. In the lean periods, provide support to other departments, such as Conference and FOH teams. Take reservations, answer phone calls promptly, and check daily bookings. Staff Development & Training : Help in recruitment process, train, and mentor F&B staff. Keep a record of training and update periodically. Provide performance feedback to Hotel Operations Manager to explore career development opportunities for the staff. Guest Interaction & Service Excellence : Help the guests in Kiosk Check in and coordinate with FOH as required. Ensure a customer-focused culture across all F&B services. Handle guest concerns efficiently and professionally. Marketing & Promotions : Work with the marketing team to promote F&B offerings and seasonal events. Develop loyalty programs and guest engagement activities. Event & Conference Management : Coordinate with the conference team to execute meetings, conferences, and special functions. Ensure high service standards for all event-related F&B services. Customise food and beverage offerings to meet the specific needs and preferences of conference clients. Oversee event logistics, including food and beverage service, meeting room turnovers, and guest transportation if required. Be on-site during events to handle any unforeseen issues and ensure client satisfaction. Gather feedback from conference organisers or conference team, and attendees to assess the success of events and identify areas for improvement. Compliance & Sustainability : Ensure adherence to licensing laws, food safety regulations, and environmental policies. Implement waste management and sustainability initiatives. Monitor and enforce sustainable procurement practices. Technology & Innovation : Stay up to date with restaurant technology trends, integrating self-service kiosks, digital menus, and online ordering to enhance guest experience. Additional Responsibilities Post Kiosk Implementation Operational Support · Work flexibly across Accommodation, Food & Beverage, Conferences & Events and Reservations. · Support operational requirements during peak periods and maintain service standards. Optimised Guest Flow Management : Ensure smooth coordination between FOH, kitchen, and service teams to enhance efficiency in peak hours. Oversee guest waiting times, assisting FOH in managing lobby traffic during high-demand periods. Guest Assistance & Upselling: Train staff to leverage Kiosk data to provide personalised dining recommendations. Introduce F&B promotions at check-in kiosks to drive revenue. Service Quality & Standards: Conduct daily service audits to ensure a consistent guest experience across FOH and F&B. Coordinate with Duty Managers for the same. Ensure a high standard of guest experience. Troubleshooting & Continuous Improvement: Identify operational bottlenecks caused by Kiosk integration and implement solutions. Company Benefits Complimentary meals on duty Gym facility Employee of the Month reward Discounted Room booking & F&B rates Birthday / Work Anniversary Card & Cake Celebration Company Events / Team Building Events Training & Development opportunities YuLife Wellbeing App Employee Assistance Programme Enhanced Maternity / Paternity pay provision Bupa Health Critical Illness Cover Life Assurance Pay: £15.00-£15.50 per hour Benefits: Company pension Cycle to work scheme Discounted or free food Employee discount Referral programme Work Location: In person
Наблюдалась 2026-09-20, впервые 2026-09-17, источник — Indeed.